What are the responsibilities and job description for the Data Collection Center (DCC) Task Manager – JOLTS (Kansas City, MO) position at Manhattan Strategy Group?
Description
Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Data Collection Center (DCC) Task Manager to support the Bureau of Labor Statistics (BLS) JOLTS (Job Openings and Labor Turnover Survey) project. This role offers an exciting opportunity to lead high-impact initiatives in a fast-paced, mission-driven environment.
MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact.
We are hiring a Task Manager to support BLS data collection efforts. In this role, you will oversee the DCC (Data Collection Center) operations by serving as a liaison between leadership and contractor staff while supervising teams, managing quality control, and directing training.
Position Highlights
If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact [email protected].
Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.
Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Data Collection Center (DCC) Task Manager to support the Bureau of Labor Statistics (BLS) JOLTS (Job Openings and Labor Turnover Survey) project. This role offers an exciting opportunity to lead high-impact initiatives in a fast-paced, mission-driven environment.
MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact.
We are hiring a Task Manager to support BLS data collection efforts. In this role, you will oversee the DCC (Data Collection Center) operations by serving as a liaison between leadership and contractor staff while supervising teams, managing quality control, and directing training.
Position Highlights
- Day shift, Monday–Friday (6:00 AM–7:00 PM EST)
- No weekends
- Full-time, 40 hours/week
- MSG comprehensive benefits (Health, dental, vision, FSA, 401(k), PTO, Holidays, Life, and Disability)
- On-site location: Kansas City, MO 64105
- Serves as the liaison between the contractor and the DCC manager regarding the operations of the DCC.
- Serves as the liaison between the Project Manager and all subordinate contractor staff.
- Supervises and assigns workloads to the task monitors and their respective teams.
- Supervises and directs quality control activities.
- Directs and supervise training at the DCC level.
- Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
- High School diploma or equivalent; and 2-4 years of relevant experience at the Task Supervisor role.
- Proficiency in use of Microsoft Office or equivalent software.
- Proficiency in analyzing reports to monitor performance and assign workloads.
- Call center, strong customer service and sales experience
- Consistent work history and excellent attendance record
- Excellent leadership and management skills
If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact [email protected].
Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.