Claims Analyst

Position Summary

The Claims Analyst is responsible for coordinating, tracking, and supporting the management of insurance claims and surety bond claims for the company. This role serves as the primary liaison between the company, insurance carriers, third-party administrators, brokers, attorneys, project teams, and subcontractors to ensure claims are reported, investigated, and resolved efficiently.

The position manages claims across multiple lines of coverage including General Liability, Automobile Liability, Workers’ Compensation, Pollution Liability, Professional Liability, and Builders Risk. In addition, the role tracks and communicates subcontractor claims filed against the company’s payment bonds and coordinates internally to ensure appropriate resolution.

This role helps protect the company financially by ensuring timely claim reporting, accurate documentation, proactive communication, and effective collaboration with project teams and insurers.

Key Responsibilities

Insurance Claims Administration

• Coordinate the reporting, tracking, and documentation of claims involving: General Liability, Automobile Liability, Workers’ Compensation, Pollution Liability, Professional Liability, Builders Risk
• Serve as the primary internal point of contact for claim activity with insurance carriers, third-party administrators, and brokers
• Ensure claims are reported to carriers within required timeframes.
• Maintain detailed claim records and documentation within the company’s claims management system.
• Monitor claim status and follow up with carriers, adjusters, and internal stakeholders.
• Assist in gathering documentation needed for claim investigations including incident reports, contracts, photos, project records, and cost documentation.
• Coordinate with project teams, safety personnel, and legal counsel regarding claim developments.
• Track claim financial activity including reserves, payments, and deductibles.
• Assist Risk Management leadership with claim reviews and claim trend analysis.

Builders Risk Claims Coordination

• Assist project teams with reporting property damage incidents covered under Builders Risk policies.
• Coordinate documentation collection including repair estimates, schedule impacts, and supporting project records.
• Track claim progress and communicate updates to internal stakeholders.

Workers’ Compensation Claims Coordination

• Coordinate with Human Resources, Safety, and carriers on workers’ compensation claims.
• Monitor claim status and assist with documentation and communication between injured employees, supervisors, and adjusters.

Surety / Payment Bond Claim Tracking

• Track and document subcontractor or supplier claims made against the company’s payment bonds.
• Coordinate with project management, accounting, legal counsel, and surety representatives regarding bond claims.
• Maintain records of notices, claims, supporting documentation, and resolution status.
• Assist with information gathering and documentation required by the surety for claim investigations.
• Monitor deadlines related to bond claim responses.

Communication and Reporting

• Provide periodic claim status reports to Risk Management leadership.
• Communicate claim developments to project leadership and internal stakeholders.
• Maintain claim logs and reporting dashboards.
• Identify potential claim trends or recurring risk issues and communicate them to leadership.

Qualifications

Education/Experience

• Bachelor’s degree in Risk Management, Business Administration, Construction Management, or related field preferred or 5 -7 years of experience in claims administration, risk management, insurance, or construction operations.
• Experience with construction insurance claims preferred.

Knowledge

Understanding of insurance claims related to:

• General Liability
• Automobile Liability
• Workers’ Compensation
• Builders Risk
• Pollution Liability
• Professional Liability
• Surety / Payment Bonds

Knowledge of construction project documentation and contracts is a plus.

Skills and Competencies

• Strong organizational and documentation skills
• Ability to manage multiple claims simultaneously
• Excellent communication and coordination skills
• Analytical and problem-solving abilities
• Ability to work effectively with project teams, insurers, and legal counsel
• Proficiency in Microsoft Office and claims tracking systems

Key Attributes

• Detail-oriented
• Strong follow-through
• Professional communication
• Ability to manage sensitive situations
• Collaborative mindset

We are an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.