What are the responsibilities and job description for the Renewals Specialist, Sales position at Manhattan Associates?
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The Renewal Account Specialist, Sales is responsible for owning and executing a portfolio of renewal contracts across industries and product solutions. This position will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Account Management, Revenue Desk, and Legal to secure every renewal, minimizing financial attrition, and locking in the most favorable terms. The ideal candidate will understand sales strategies, demonstrate exceptional communication skills, and a customer-centric approach.
Job Responsibilities
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The Renewal Account Specialist, Sales is responsible for owning and executing a portfolio of renewal contracts across industries and product solutions. This position will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Account Management, Revenue Desk, and Legal to secure every renewal, minimizing financial attrition, and locking in the most favorable terms. The ideal candidate will understand sales strategies, demonstrate exceptional communication skills, and a customer-centric approach.
Job Responsibilities
- Own, drive and manage the renewals process from opportunity to invoice, understanding pricing and contractual obligations.
- Develop and execute win/win strategies for assigned account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Partner with Account Executives/Account Managers to fully understand and develop clear and comprehensive 'win' strategies/renewal strategy for each customer
- Maximize account growth opportunities by playing a collaborative role and helping to drive incremental opportunities upon contract renewal.
- Identify expansion opportunities to generate additional revenue (upsell/cross-sell) ensuring that the appropriate Account Manager/Sales Reps are involved/engaged to maximize the opportunity
- Pro-actively identify issues and identify customer requirements, to drive renewal to on-time closure.
- Provide leadership with complete visibility to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling forecast of renewals ensuring any uncovered risk is clearly communicated in order to develop proactive resolution strategies.
- Act as a Renewals brand ambassador.
- Prepare monthly forecasts of renewal bookings and renewal rates within a tight band of accuracy.
- 3 years of demonstrated success in a Sales, Professional Services Consulting, Account Management, or Business Development capacity preferably within an Enterprise SaaS organization.
- 3 years’ experience working with large enterprise customers in a high growth technology company
- Bachelor’s degree in Business, Marketing, Sales, or a related field.
- Prior experience negotiating multi-year services contracts preferred
- Prior experience with enterprise CRM or customer service application, particularly salesforce.com
- Clear understanding of Manhattan product solutions, subscription and renewal licensing models
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
