Medical Operator/Receptionist

Job Overview
We are seeking a dedicated and professional Medical Receptionist to serve as the first point of contact for our healthcare facility. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative procedures, and a commitment to providing outstanding patient service. In this role, you will manage front desk operations, coordinate appointments, and support clinical staff by ensuring smooth administrative workflows. Your expertise in medical office systems and patient interactions will contribute significantly to delivering high-quality healthcare experiences.

Duties

• Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette while addressing patient inquiries.
• Greet patients warmly and professionally, establishing a welcoming environment at the front desk or on the phone.
• Schedule patient appointments efficiently using EMR (Electronic Medical Record) systems. This practice uses Athenahealth.
• Verify insurance coverage and perform insurance eligibility checks to facilitate accurate billing and claims processing.
• Collect payments and perform medical collections in accordance with HIPAA regulations and billing protocols.
• Manage patient check-in and check-out processes, ensuring accurate documentation review and data entry.
• Maintain and update patient records within various EHR (Electronic Health Record) systems.
• Ensure compliance with HIPAA privacy standards by safeguarding sensitive health information during all administrative activities.
• Perform clerical duties such as filing, faxing, scanning documents, and maintaining organized medical records.
• Utilize computer skills in Microsoft Office Suite for documentation, correspondence, and report generation.
• Contribute to a positive team environment by collaborating effectively with healthcare providers and administrative colleagues.

Requirements

• Proven experience as a Medical Receptionist or in a similar medical office support role within clinics or hospitals.
• Strong knowledge of EMR/EHR systems, This practice uses Athenahealth
• Familiarity with insurance verification processes.
• Knowledge of HIPAA regulations to ensure confidentiality and privacy of patient information at all times.
• Excellent customer service skills coupled with professional phone etiquette and communication abilities.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Proficiency in computer skills including Microsoft Office applications.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic or dental office experience is advantageous.
• Strong organizational skills with the ability to handle filing, data entry (including 10-key typing), and administrative tasks accurately. Join our team as a Medical Receptionist to play a vital role in delivering exceptional healthcare services through efficient administrative support and outstanding patient care!

Job Type: Full-time

Pay: $18.50 - $22.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Office: 1 year (Required)

Work Location: In person

Salary : $19 - $22