What are the responsibilities and job description for the Patient Assistance Center Representative position at Mangrove Management Partners?
Overview
The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role will report to the Patient Assistance Center Team Manager.
Responsibilities
• Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online
• Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
• Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
• Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
• Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
• Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
• Performs other duties as assigned
Requirements
• High School Diploma Required
• 1 years' experience in a communications center required
• Professional communication skills required
• Proficiency in technology, in particular Microsoft Office Suite
• Knowledge of, or ability to learn healthcare terminology and billing practices
• Excellent organizational and prioritization skills
• Must prioritize excellent customer service
• Able to work in a high-paced environment with evolving priorities
• Excellent interpersonal skills required
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