Customer Care Specialist

MANE is a 5 th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”.

We have a long-term contract position available for an experienced Customer Care Specialist to join our amazing team at our Wayne, NJ manufacturing facility. This role is responsible for processing sales orders from receipt through to shipment for assigned customers and act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

DUTIES AND RESPONSIBILITIES:

• Process Sales Orders
• Ensures accuracy and timeliness of information entered into SAP.
• Handles client inquiries, provides necessary information, and interfaces with the customers on routine matters.
• Ensures that ingredient samples and pre/co-ship samples are acknowledged, processed and shipped.
• Effectively communicates with Shipping, Production, Planning and Purchasing departments on all aspects of the customer order.
• Manages all inquiries regarding open Sales Orders
• Manages Customer Concerns and returned goods/damage in transit issues through the QA standard procedure
• Works directly with the client contacts to ensure sample needs, product safety paperwork, and shipping details are communicated and met.
• Communicates with affiliates
• Monitor customer’s website for active orders
• Maintain forecast data and customer reports
• Research, retrieves, and creates reports and spreadsheet analysis as required
• Provide update status on customers to other departments
• Manages and participates in special tasks and projects as requested by Customer Relations Manager
• Consistent with MANE’s environmental commitments, every employee shall actively participate in relevant education/training based upon corporate and local environmental objectives. Where these objectives are relevant to job-related and job-specific roles and responsibilities, each employee shall adhere to applicable environmental policies and procedures, as well as act on best practices.
  
  

EDUCATION AND EXPERIENCE:

• HS Diploma
• College degree preferred
• Three to Five years’ experience in Sales Administration, Customer Relations, or Customer Service.
• Experience and working Knowledge of SAP
  
  

PERSONAL CHARACTERISTICS:

• Advanced oral and written communication skills
• Ability to handle and prioritize multiple projects
• Computer skills including Excel, Outlook, Power Bi, Salesforce etc.
• Ability to handle difficult customers
• Collaborates well with other team members
  
  

Pay Transparency Disclosure: The anticipated hourly pay range for this position is $30 to $34 per hour. Final compensation will be determined based on a variety of factors, including but not limited to experience, qualifications, geographic location, and applicable legal considerations. This role is also eligible for a discretionary annual bonus, which is awarded based on both individual and company performance.

MANE is an equal opportunity employer.