What are the responsibilities and job description for the Helpdesk Support Technician position at Mandarich Law Group, LLP?
Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
· Act as the first point of contact for technical support via phone, email, and walk-ups
· Troubleshoot hardware, software, and network issues—escalating when needed
· Set up new user workstations and manage employee onboarding/offboarding
· Support Windows desktops, Microsoft Office applications, printers, and other common business tools
· Maintain accurate records of issues and resolutions in our ticketing system
· Assist with user account management, password resets, and access rights via Active Directory
- 1–2 years of IT support experience (internships or part-time roles count too!)
- Strong communication skills—you’re just as comfortable talking to people as you are working with machines
- Curious, proactive, and eager to learn
- Associate degree or IT certifications (CompTIA A , Network , etc.) preferred
- Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
- Experience supporting remote users or working in a legal or professional services environment preferred
- Comfortable working with:
- Windows 10/11, Windows Server 2019/2022
- Microsoft Office Suite
- Printers, desktops, laptops, and mobile devices
- Basic networking concepts (IP, DNS, DHCP)
- Active Directory (bonus points for experience with Group Policy)
- Competitive Base Salary
- Medical, Dental, and Vision Coverage; 401K plan with company match
- Company paid Life Insurance
- Short and Long Term Disability
- PTO, Float holiday
- Paid Parental Leave