Casino Marketing Assistant Manager - Mandalay Bay

Casino Marketing Assistant Manager - Mandalay Bay Las Vegas United States of America Full time Description Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Casino Marketing Assistant Manager, you’ll play a key role in supporting the daily operations of Casino Marketing while upholding exceptional service standards. In this role, you’ll support day-to-day operations, evaluate guest play, ensure proper staffing levels, and manage casino assets effectively, contributing to memorable guest experiences. THE DAY-TO-DAY: Supervise Casino Host Services Coordinators while promoting and developing a team-oriented culture that fosters exceptional customer service; oversee hiring, training, discipline, and succession planning processes; and assist with attendance tracking and payroll reporting Evaluate casino play while ensuring responsible and effective management of casino assets for high-value casino customers Maintain knowledge of departmental and property policies and procedures, ensure compliance with all legal requirements including Title 31, and participate in required compliance and training sessions Effectively communicate with internal departments in a professional and timely manner to support positive service standards, while ensuring high employee productivity through effective scheduling and appropriate staffing levels Assume full responsibility for the department in the absence of Manager or Department Head Ensure sufficient supplies and tools are provided to enforce a positive work environment for the department THE IDEAL CANDIDATE: Must be a minimum of 21 years of age High School Diploma or GED 2+ years of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service required THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community