Lead Store Supervisor

Overview

The Lead Store Supervisor provides overall program leadership to ensure that MANCON achieves all contractual requirements and provides the highest level of customer service. Working in close coordination with the customer and MANCON headquarters Supply Chain Management leadership, the Lead Store Supervisor will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between the City of Virginia Beach and MANCON.The Lead Store Supervisor will be responsible for day-to-day contract execution. The Lead Store Supervisor will have operational decision-making authority to ensure that MANCON’s workforce is responding appropriately to the customer’s operational requirements.  Meetings with the customer may require business formal attire. The Lead Store Supervisor will be supported by the Corporate Contract Support Team.

Responsibilities

Lead Store Supervisor Requirements:• Work with the city management to ensure that the contract is administered in a single and consistent manner.• Attend customer meetings to assess problems and concerns• Ask appropriate questions to ensure understanding of customer requirements• Answer questions regarding MANCON capabilities and resources• Review, familiarize with and adhere to MANCON’s SOPs, Manual's, and Safety Manual.• Investigate product complaints• Conduct research and answer questions regarding availability of parts• Monitor level of service reports• Ensure operations are conducted in accordance with signed contract and SCM procedures• Perform site visits and safety inspections

 

Personnel Supervisor Requirements • Supervise contract employees, monitoring all job description activities• Review and submit timesheets to include emergency overtime• Provide training on processes and procedures to new employees

 

Provide quality customer service to include but not limited to the following:• Attention to detail• Meet and greet customers• Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)• Answer questions regarding availability of parts• Ask appropriate questions to ensure correct parts are researched and provided• If necessary, inspect equipment in the shop to assist in parts research• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure• Answer all messages (phone/email) in a timely fashion• Contact appropriate vendors for pricing and to place orders• Inform customers when requested parts are available• Contact Counter/Driver personnel to perform emergency parts pick ups, as required• Provide past sales research as requested, utilizing the inventory system• Check parts availability at all MANCON locations utilizing the inventory system• Contact other MANCON locations to request transfers of parts or obtain parts information.• Review the Product Group Catalog as required to ensure requested items are approved for purchase• Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety ManualProduce and review required reports • Ensure timely completion of all items on the supervisor’s checklist.• Generate, distribute, copy and file all invoices for material issued to the city.• Produce the daily Ticket Summary report and attach copies of all invoices and submit to the city• Generate the Flat File Fix report. Review and correct identified errors in the inventory system• Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history• Generate, review and correct items identified on the PT/OP Bin check report• Produce and process the Reorder report• Generate, review and correct the No Min/Max report• Generate, review the Inactive Item Report. Take action on items as appropriate.• Produce and provide backup for all Credit Card purchases to corporateData Entry requirements• Ensure that all completed customer requisitions are properly invoiced in the inventory system• Ensure that all vendor receiving documents are properly entered in the inventory system• Ensure that all inventory transfer requests are properly entered in the inventory system• Generate new item numbers in the inventory system following published guidelinesInventory Management requirements• Perform and report weekly inventory cycle counts• Perform system research on all cycle count discrepancies• Monitor and review inventory Bin assignments to ensure accuracy• Review items sales history to ensure proper Stock Sources are set• Meet with city representatives to discuss future requirements in regards to stocking levels• Process Transfer requests from other MANCON locations• Perform Wall to Wall inventory at site, when notified, following established proceduresOther Requirements• Follow established guidelines for vehicle and equipment maintenance• Provide 24 hour support at the customer location during emergencies• Travel to locations to pick up parts• Train forklift operators• Assist with inventory research projects as requested• Participate in the SCM continuing training program• Supervise assigned store personnel.

Qualifications

• 1 year computer experience
• 5 years auto or heavy duty truck parts experience
• 1 year inventory experience
• 1 year customer service experience
• 24-hour availability
• Valid driver’s license with 2 years driving experience
• Obtain and maintain trainer forklift certificate

Preferred Qualifications

• Current COVID-19 vaccine

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other

Work is mostly performed in an office setting, however some requirements occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions. Travel to site in a vehicle will occur.