What are the responsibilities and job description for the Coffee Sales & Service Manager position at Mancini Companies?
JOB SUMMARY:
Manage and develop the illy brand activities in the RI market. Responsible for the overall performance of the illy brand through programs / marketing activity, pricing / margin, supplier and retail communication, reporting and analytic tasks, and retail execution. Oversees, coordinate and manages the service business in RI.
Core Job Functions:
- Oversee sales development and execution of the illy brand
- Prospects new coffee business in the RI market with specific focus on the core market clusters.
- Directly responsible for account management for coffee centric customers
- Coordinate the sales development activities by proactively organizing and communicating key initiatives to sales staff
- Manage and develop supplier partnerships through proactive communication to support achieving mutual business objectives
- Proactively communicate with internal sales staff to maximize illy opportunities in the market
- Monitor, track, and report the overall brand performance
- Analyze market information to understand relative development of the brand
- Work with purchasing department to maximize order efficiencies
- Oversee and manage all aspects of the Northeast service and equipment both in stock and in the trade to include; assessing needs and planning, ordering, placement and delivery, servicing, and maintaining cooler standards & coffee equipment
- Actively assess and monitor cooler equipment productivity and make the necessary changes to improve the location and/or placement of each piece of equipment, to include the removing of a cooler if it does not me sales or merchandising standards
- Coordinate and organize all service calls and maintenance activity of the coolers, coffee equipment, and draft equipment at the account level
- Work closely with warehouse team in order to manage equipment inventory as well as execute deliveries and pickups at account level
- Ensure that all equipment contracts, invoices and processes are being executed correctly by the sales team
- Monitor and measure all cooler, coffee, and draft service calls weekly, monthly
- Manage and track the equipment and service budgets
- Execute quarterly survey of all coolers and equipment and maintain active database of this information as well as ad hoc audits of coolers equipment in the market
ONGOING ESSENTIAL JOB FUNCTIONS:
- TO IMPROVE THE WORK ENVIRONMENT by exhibiting respect, compassion, enthusiasm and a sense-of-humor on a daily basis.
- SERVICE OUR INTERNAL AND EXTERNAL CUSTOMERS by adding value for our fellow employees, our customers and our vendors and striving to provide effective solutions to solve their problems.
- CONTINUALLY USE OUR MINDS AND OUR CREATIVE POWERS to improve overall company performance by suggesting more effective methods of operating.
ACCOUNTABILITIES:
- Is routinely responsible for performing duties beyond the normal workday i.e. deliveries, route coverage
- Responsible for managing the internal consumer recruitment/sampling team and executing program as designed
SUPERVISORY RESPONSIBILITIES:
Indirectly responsible for individual salesperson performance on assigned brands
MENTAL AND VISUAL REQUIREMENTS:
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, AND/OR extensive reading.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to remain stationary for extended periods of time, ability to move about to access various objects, ability to operate office machinery such as a computer, ability to communicate effectively. Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
MACHINES AND EQUIPMENT USED:
Computer, telephone, automobile
Ability to use Microsoft Office software
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS:
A four-year undergraduate degree preferred.
Prior sales experience (2 years), retail experience (2 years), and restaurant/bar experience (2 years) necessary.