What are the responsibilities and job description for the Administrative Secretary - Cardiac Rehab position at Manchester Memorial Hospital?
Location Detail: MMH-71 Haynes Street (10627)
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The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.
POSITION SUMMARY:
The Administrative Assistant reports directly to the Manager of Cardiopulmonary and Cardiovascular Services and is accountable for a full range of administrative support for Cardiac Rehab. Support Cardiac Rehab at Manchester Memorial Hospital and Rockville General Hospital. Duties include, answering the telephone, ordering supplies, entering department charges, maintaining appropriate patient registration, maintaining, and updating quality metrics, policy/procedures/miscellaneous correspondence and record keeping functions. Works closely with Cardiac Rehab RNs on administrative tasks for AACVPR renewal. Coordinates with Central Scheduling to schedule patients.
COMPETENCIES:
- Exceptional interpersonal, organizational and time management skills are required.
- The duties of this position require billing, registration, and strong communication skills.
- The incumbent must have strong personal computer skills in a windows based Microsoft environment with a demonstrated proficiency in both WORD and OUTLOOK
- Must be able to function effectively and independently in a high volume work environment where multitasking is essential.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Disclaimer: Job descriptions are not intended, nor should they be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.
1. Receives, screens, and refers all incoming calls to ensure accuracy and efficiency in communication.
2. Works closely with Cardiac Rehab RNs on administrative tasks for AACVPR renewal.
3. Performs charge processing duties, including entering charges in Order Entry and Batch accounts.
4. Provides clerical support including QI material and other assigned tasks.
5. Collaborates with Patient Access Department to assure accuracy of patient registration process including correct phase, diagnosis, and mode of payment.
6. Coordinates with Central Scheduling on electronic bookings. Serves as a resource to Central Scheduling for any physician or patient questions.
7. Maintains and updates Policy and Procedure manual.
8. Inventory and supply management.
9. Maintains department correspondences, receipts, Oracle Payment processing and other record keeping functions.
10. Receives patient referrals from physician offices and ensures appropriate materials are sent and received from MD office to process patient.
11. Assists with Cardiac Rehab Marketing by discussing program essentials with potential referrals and arranging orientation appointment.
12. Contacts insurance companies to verify benefits including co-pays, number of sessions allowed, and prior authorization as indicated.
13. Maintains patient charts electronically within the Meditech or EMR system.
14. Scans patient charts into EMR.
Qualifications
EDUCATION/CERTIFICATION:
- A minimum of a high school diploma is required.
EXPERIENCE:
- At least two (2) years of related administrative support work experience including medical terminology, record keeping, scheduling, and billing.
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