Service Coordinator (Bi-lingual Preferred)

Summary

The Service Coordinator plays a key role in supporting daily operations and delivering a high level of customer service. This position serves as a central point of communication between customers, plant managers, and area teams, ensuring efficient order management and asset utilization across the area.

Essential Responsibilities

The requirements represent the knowledge, skill, and/or ability required to fulfill position expectations. This job description is not intended to be all-inclusive. Employees may perform other duties as needed to meet the organization's ongoing needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional or other duties may be assigned.

• Answer incoming customer calls in a timely and professional manner, providing accurate information and support.
• Enter and manage customer orders within the dispatch system, ensuring accuracy and attention to detail.
• Coordinate and adjust daily schedules, communicating changes effectively with plant managers, drivers, and customers.
• Assist in moving and reallocating assets throughout the day to maximize efficiency and meet customer needs. Collaborate with other areas to optimize asset utilization and support overall operational performance.
• Serve as a primary point of contact for both customers and plant managers, building strong working relationships.
• Proactively follow up with customers to ensure satisfaction and address any service-related concerns.
• Identify and communicate efficiency gaps or operational challenges, working with leadership to implement improvements.
• Support the Service Manager in daily operations and special projects as needed.
• Act as a champion of dispatch systems and processes, promoting consistency, accuracy, and continuous improvement.
• Maintain clear and consistent communication across all stakeholders to ensure smooth daily operations.

Skills and Abilities

• Experience in logistics, dispatch, or customer service preferred, but not required.
• Strong communication skills.
• Attention to detail.
• Ability to adapt in a fast-paced environment while maintaining a customer-first mindset.

Qualifications:

• High school diploma or GED required.
• 1 year of related experience and/or training preferred.
• Bi-lingual Preferred (Spanish / English)

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