Performance and Technology Specialist, Ready Mix Operations

Summary

The Performance & Technology Specialist provides day-to-day support for technology systems and performance programs used throughout Ready Mix Operations. This position serves as a primary resource for user support, routine troubleshooting, training, system adoption, program administration, and follow-up. Working closely with the Performance & Technology Manager, the Specialist helps ensure established technologies, processes, and performance programs are consistently and effectively utilized across Ready Mix locations. The position works directly with Plant Managers, Dispatchers, Concrete Delivery Professionals (CDPs), and other operational personnel to resolve routine issues, reinforce established standards, provide training, and support successful execution of Ready Mix technology and performance initiatives.

The Performance & Technology Specialist will model Manatt's core values-Family, Excellence, and Human Potential-and provide responsive, practical support to Ready Mix team members while appropriately escalating issues requiring broader technical, operational, or management involvement.

Essential Responsibilities

The requirements represent the knowledge, skill, and/or ability required to fulfill position expectations. This job description is not intended to be all-inclusive. Employees may perform other duties as needed to meet the organization's ongoing needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional or other duties may be assigned.

Technology Support & Troubleshooting

• Serve as a primary day-to-day support resource for assigned Ready Mix operational technology platforms, including batching, dispatching, telematics, and related systems.
• Assist users with system navigation, routine troubleshooting, account or access needs, and questions regarding established system processes.
• Provide hands-on support to Plant Managers, Dispatchers, CDPs, and other operational personnel at Ready Mix locations.
• Resolve routine technology and system-related issues within established procedures and coordinate or escalate more complex issues to the Performance & Technology Manager, IT, Business Analysts, vendors, or other appropriate resources.
• Track open technology support issues and coordinate follow-up with users and appropriate internal or external resources through resolution.
• Document recurring system issues and communicate trends, concerns, and opportunities for improvement to the Performance & Technology Manager.
• Assist with testing, deployment, and user support associated with system updates, enhancements, and new technology implementations.

Technology Training & Adoption

• Provide onboarding and ongoing training for employees using assigned Ready Mix technology platforms.
• Support implementation and adoption of new technologies, system enhancements, and established operating processes.
• Develop and maintain user guides, training materials, standard work instructions, and other support resources in coordination with the Performance & Technology Manager.
• Conduct follow-up with users and locations to reinforce proper system utilization and identify additional training or support needs.
• Promote consistent use of approved technology and established processes throughout Ready Mix Operations.
• Gather user feedback regarding technology functionality and usability and communicate opportunities for improvement.

Performance Program Administration

• Coordinate the day-to-day administration and execution of assigned Ready Mix performance and training programs in partnership with the Performance & Training Manager and appropriate program stakeholders.
• Serve as a primary coordinator for the Ready Mix ELITE program, including participant tracking, communication, scheduling, training records, completion status, and routine follow-up.
• Support administration of assigned Safe Driver Program processes and related technology in coordination with the Performance & Technology Manager, Safety, and other appropriate stakeholders.
• Maintain accurate program records, documentation, and participation information.
• Communicate program requirements, deadlines, and established expectations to participants and operational leaders.
• Follow up on incomplete requirements or identified exceptions and escalate unresolved concerns as appropriate

Monitoring, Reporting & Operational Support

• Monitor technology utilization, user engagement, training completion, and other assigned performance measures.
• Prepare and maintain routine reports and information used by the Performance & Technology Manager and operational leadership.
• Monitor established batching accuracy measures and communicate identified exceptions to appropriate operational leaders for review and follow-up.
• Identify recurring technology, training, or program issues and communicate trends and opportunities for improvement to the Performance & Technology Manager.
• Assist with field-level execution and follow-up for approved technology and performance initiatives.
• Travel regularly to Ready Mix locations to provide user support, training, troubleshooting, and program follow-up.
• Support special projects related to Ready Mix technology and performance initiatives as assigned by the Performance & Technology Manager.

Qualifications

Education and Experience

• Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant industry experience.
• Ready Mix operations, construction materials, technology support, or related experience preferred.
• Experience working with operational technology, dispatching, batching, telematics, or similar systems preferred.
• Valid driver's license and ability to travel regularly to Ready Mix locations required.

Knowledge, Skills and Ability

• Strong technology aptitude and ability to learn and support multiple operational systems.
• Strong problem-solving and technical troubleshooting skills.
• Ability to explain technology and established processes clearly to users with varying levels of technical experience.
• Strong interpersonal, communication, training, and customer-service skills.
• Ability to organize and maintain accurate records, documentation, and program information.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to recognize when an issue can be resolved independently and when additional direction, expertise, or cross-functional involvement is needed.

Core Competencies

• Demonstrates strong follow-through and responsiveness when supporting users and assigned programs.
• Effectively prioritizes day-to-day support needs while maintaining progress on assigned responsibilities.
• Works independently within established processes and appropriately seeks direction when issues fall outside established procedures or assigned responsibilities.
• Builds productive working relationships with field personnel, operational leaders, IT, and other support functions.
• Demonstrates curiosity and a willingness to learn new technologies, systems, and Ready Mix operational processes.
• Recognizes recurring problems and opportunities for improvement and appropriately communicates or escalates them to the Performance & Technology Manager or other appropriate stakeholders.
• Demonstrates sound judgment, accountability, attention to detail, and commitment to consistent execution.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit and work at a computer for extended periods.
• Ability to stand, walk, and safely navigate active plant and construction environments.
• Ability to lift up to 40 pounds.
• Ability to travel regularly to Ready Mix plants and other operational locations.
• Ability to work outdoors in varying weather conditions.
• Ability to safely operate a motor vehicle.

About Us

Founded in 1947 and headquartered in Brooklyn, Iowa, Manatt's is a leader in Iowa's heavy highway construction and materials industry. We specialize in asphalt, concrete, and chipseal coating, with additional expertise in recycle crushing, stabilization, milling, grinding, subdrain installation, and more.

At Manatt's, we have the experts, equipment, resources, and top-quality materials needed to safely and efficiently complete any project. Our integrated approach and unwavering commitment to building exceptional relationships allow us to deliver uncompromising quality and construction services. Our mission is to continually set and reset the standard by which all other construction material companies are measured. We don't just build infrastructure; we build legacies through higher standards of work and a dedication to excellence in everything we do.