Case Manager I/CSP

Job Summary

The Manatee Clerk’s Child Support Program provides comprehensive case management including; locating parents responsible for the support of a child, establishing paternity, obtaining, enforcing and changing child support orders. This position is responsible for providing superior service to both internal and external partners of the Clerk’s Office. The Case Manager I safeguards confidential information, accurately and effectively utilizes the Child Support Management system to work assigned tasks related to Child Support Program services. This is a full-time, non-supervisory position reporting to the team Supervisor.

Minimum Qualifications

• High School diploma or GED
• One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
• Basic mathematical aptitude, as well as alpha and numeric filing skills are required
• Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite

Organizational Values

Along with the satisfactory performance of this job's essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk's Office.

Service to All
Everyone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.

Integrity
I will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk's policies.

Respect
I will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.

Communication
I will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.

Ownership
I accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.

Teamwork
I hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.

Development
I will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk's office so I can be of the most service to our customers.

Essential Functions

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
• Communicates effectively both verbally and in written form
• Interviews customers to assist and address case inquires
• Interacts with Legal Services Providers, other states, employers and other business partners
• Attends court to negotiate agreements, testify and facilitate court proceedings
• Performs case management duties as assigned by the supervisor
• Initiates and maintains a complete and accurate record, using the case management system and established division procedures
• Makes decisions based on procedures, case information and documentation received
• Initiates and responds to requests from external and internal business partners
• Gathers information, analyzes case data and takes next appropriate action
• Accurately processes incoming mail and takes the next appropriate action
• Completes assigned CAMS tasks accurately and timely
• Completes assigned DOR data lists
• Proficiently completes financial reviews and request balance updates as needed
• Facilitates the accurate distribution of collections
• Perform genetic testing collection as needed
• Perform location activities as needed
• Successfully manages multiple competing priorities
• Provides assistance to other CSP teams as needed
• Regular and reliable attendance is an essential function of this job

• Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
• Ability to quickly adapt to changes
• Sitting for prolonged periods of time
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Effective listening skills
• Verbal communication in person and on the phone
• Written communication by hand and on PC
• Bending/squatting/kneeling

• Ability to lift up to 25 lbs.