Bilingual Dental Office Receptionist

At Manassas Dental Smiles, our mission is to provide gentle, comprehensive, and high-quality dental care to our community. We treat every patient like family, combining modern technology with a warm, stress-free environment. We are seeking a highly organized, personable, and proactive Front Desk Receptionist to join our team. As the first point of contact, you are the heartbeat of our office—ensuring smooth patient flow, managing day-to-day administrative tasks, and delivering exceptional customer service.

Key Responsibilities:

Patient Experience & Scheduling

• Greet patients warmly upon arrival and manage smooth check-in and check-out procedures.
• Answer incoming phone calls, respond to emails, and professionally handle patient inquiries.
• Efficiently schedule appointments and optimize the providers' daily calendars to ensure seamless patient flow.
• Coordinate closely with dental assistants and providers to maintain excellent patient care and timing.

Insurance, Billing & Records

• Verify patient dental insurance eligibility and benefits accurately prior to scheduled appointments.
• Collect patient copays, process daily billing, and accurately manage patient accounts.
• Maintain, update, and organize digital patient records.

Office Operations & Compliance

• Monitor daily office workflows and actively suggest or implement process improvements.
• Manage and track inventory for office and clinical supplies.
• Liaise professionally with vendors, insurance companies, and external service providers.
• Uphold strict compliance with HIPAA, OSHA, and all other state and federal regulatory healthcare standards.

Qualifications & Skills:

Required:

• Bilingual Fluency: Complete fluency in both English and Spanish (written and spoken) is required to assist our diverse patient base.
• Strong customer service skills with a warm, welcoming, and professional demeanor.
• Excellent communication, multi-tasking, and time-management abilities.
• High attention to detail, specifically regarding scheduling accuracy and data entry.

Preferred Experience:

• Prior experience working at a front desk within a dental or medical office setting.
• Working knowledge of Open Dental software.
• Familiarity with dental terminology and common dental insurance verification protocols.
• Basic understanding or working knowledge of clinical workflows/dental equipment is a plus.