Detainee Communication (Grievance) Lieutenant

Marana Detention Center | Marana, AZ 
$33.88 per hour | Full-time 

Responsible for receiving, reviewing, and investigating detainee grievances and communication submissions to ensure compliance with MTC, facility, and customer directives. This position ensures detainee rights are upheld, facilitates accurate and timely communication between detainees and ICE or other designated parties, and maintains the integrity and confidentiality of the grievance and communication systems..

Why join the MTC team? 

• Medical, dental, vision and prescription benefits 

• Paid vacation, sick time and holidays 

• 401(k), life insurance, disability coverage and employee assistance program 

• Education assistance, military leave and opportunities to make a meaningful difference 

What you will do 

• Ensure grievance forms are readily available to all detainees.
• Collect all grievances from the detainee populations each workday, to include grievances from the restrictive housing unit and medical housing.
• Assist detainees with the submission of grievances when requested by a detainee.
• Ensure grievances are reviewed for emergency issues and immediately process any grievance that contains a complaint about matters for which disposition within regular time limits would subject the grieving detainee to substantial risk of personal injury or cause serious or irreparable harm.
• Investigate detainee grievances about reported and suspected violations of statutes, rules or regulations through the collection of relevant documents, obtaining statements or video footage.
• Submit investigation results with recommended responses to the facility administrator for final processing and signature.
• Maintain a grievance file for each detainee who files a grievance
• Ensure each grievance is appropriately logged into the MTC Operation Data Base (ODS).
• Prepare comprehensive and detailed investigative reports; maintain appropriate grievance data and analyze trends.
• Maintain confidentiality while conducting investigations and in everyday activities.

What you will need 

• High school diploma or GED required
• At least 21 years of age
• Three (3) years’ experience in corrections or detention environment or related field required
• US Citizenship or Lawful US Permanent Resident required.
• One (1) year of supervisory experience highly desired.
• Must successfully complete required pre-service training.
• Valid driver's license with an acceptable driving record required, unless waived by management.

At MTC, we care about people and believe meaningful work can create lasting impact. Join a team committed to operating a safe, secure environment while helping individuals prepare for a successful transition. 

Management & Training Corporation (MTC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.