What are the responsibilities and job description for the Communications SME position at Management Science & Innovation?
Company Description
Management Science and Innovation (MSI) Consulting, LLC is a mid-size management consultancy located in the Washington DC Metro Region, with over two decades of experience serving industry, federal, state, and local government, non-profit, and higher education clients. Many of our clients are long-standing partners who continue to request our support in solving complex business challenges.
Our team boasts advanced degrees from leading institutions, industry certifications, and deep experience in strategy, process engineering, process automation, performance management, innovation, and technology.
We pride ourselves on delivering strategic insights and transformative services to our clients, which has been the backbone of our growth and success over the past few years. As we look to sustain our success and expand our reach, we are seeking a dynamic and experienced Managing Consultant to lead our teams and manage the expansion of our capabilities.
Role Description
MSI is the leader in the federal adoption of emerging technologies. Our engagements span the civilian and defense sectors and include developing some of the most impactful automations that have been deployed in the federal government. If you have an interest in seeing the government increase its technology adoption, being trained to be successful in deploying RPA, ML, and other emerging technologies, and are an ambitious self-starter—this may be the right job for you.
The Communications SME is a senior-level role within Management Science and Innovation. It requires engagement delivery excellence, professional customer engagement, and the ability to self-start.
Responsibilities:
- Create a scalable, repeatable communications operating model aligned with IT objectives.
- Conduct current state assessments of processes, channels, and messaging across teams and stakeholders.
- Analyze current communications performance data and branding effectiveness.
- Translate leadership priorities into clear messaging frameworks that align with agency needs, administration priorities, and program objectives.
- Summarize findings from the current state assessment including analytics associated with surveys, focus groups, process maps, and metrics evaluations.
- Conduct a maturity assessment by communications function.
- Provide recommendations on improving communications processes, channels, technology, messaging, business rhythm, frequency, management, governance, and performance measurement.
- Develop a Strategic Communications Plan including key messages and frequency.
- Create future state process maps and detailed narrative process descriptions.
- Establish branding, editorial, and usage guidelines for visual look and feel.
- Build a communications template library for incident notices and executive briefings.
- Refine communications triggers and perform periodic audits for guideline compliance.
Qualifications
- 5 years of experience in any of the following: SharePoint, Legacy Systems, Visio, Draw.io, PowerBI, Tableau, UI/UX, Agile
- Bachelor's Degree
- Mastery of standard communication processes: identifying audiences, creating messaging, selecting channels, and evaluating impact
- Ability to translate qualitative stakeholder feedback and survey data into measurable maturity scores and KPI frameworks
- Experience building and managing centralized communication vehicles (e.g., SharePoint, legacy systems)
- Adept in linking tactical IT updates to high-level agency priorities
- Proficiency in mapping “as-is” and “to-be” communication lifecycles and processes using Visio, Draw.io, or similar tools
Bonus Experience
- Experience with KPI design and dashboarding (e.g., PowerBI and Tableau).
- Experience with Qualtrix or similar tools.
- Prior experience in process improvement, Lean/Six Sigma, or Design Thinking.
- Experience working with technical teams in Agile.
- Experience with product management and UI/UX.
- Experience with developing and deploying surveys in a federal agency setting (e.g., privacy approvals).
- Experience conducting targeted focus groups with diverse stakeholders.
Licenses/Certifications
- Prosci Certified Change Practitioner (Preferred)
- Lean Six Sigma Black Belt (Preferred)
- Lean Six Sigma Certification (Preferred)
- Lean Six Sigma Green Belt (Preferred)