Receptionist/Administrative Assistant

We are seeking a highly organized, proactive, and compassionate Part-Time Assistant to join our team. This hybrid role is crucial for ensuring the smooth operation of our practice, supporting both administrative and patient-facing functions. If you are a self-starter with excellent communication skills and an interest in holistic health, we encourage you to apply!

Key Details

• Position Type: Part-Time, Non-Exempt
• Hours Approximately: 30-40 hours per week (~30 to start)
• Compensation: $25 - $35 per hour (commensurate with experience)
• Work Model: Hybrid (Remote & In-Office) - In person availability required
• Office Location: Solana Beach, CA

Core Responsibilities

The Assistant will manage a diverse range of tasks, acting as the operational backbone of Luma Health & Wellness.

Patient & Practice Coordination:

• Handle all patient, pharmacy, and professional communications (phone, email, and in-person) with warmth and professionalism.
• Maintain accurate clinic and patient records (patient charts, clinic documents and insurance, billing information, etc.).
• Manage the master schedule, including booking, rescheduling, and confirming patient appointments.
• Process and track patient billing, prior authorizations, provide superbills, and manage accounts receivable.

Marketing & Outreach:

• Assist in content creation as needed and coordination with social media and marketing teams.
• Assist with community outreach and promotional activities to expand our patient base.
• Coordinate and plan small-scale promotional or educational events for patients and the community.

General Administrative Support:

• Handle all incoming and outgoing phone calls, emails, and fax messages, acting as the primary point of contact.
• Maintain organized digital and physical filing systems.
• Manage office supplies, mail, and other general clerical duties.
• Assist with maintenance of insurance contracts, credentialing efforts, and provider data management.
• Provide support with Prior Authorizations, claims, and approvals on an as-needed basis.

Qualifications

• Experience: Previous administrative, healthcare, or customer service experience is highly preferred.
• Technical Skills: Proficiency with standard office software (e.g., Microsoft Office/Google Workspace). Experience with healthcare/billing software is a plus. Knowledge of Meta platforms, LinkedIn, and other social media channels is preferred.
• Communication: Exceptional written and verbal communication skills; comfortable interacting with patients and professionals.
• Organizational Skills: Meticulous attention to detail and proven ability to manage multiple tasks simultaneously and meet deadlines.
• Work Ethic: Reliable, punctual, and comfortable working independently on remote days.

Hybrid Work Environment

This role offers the flexibility of a hybrid model:

• Remote Days: Work from home to complete digital/administrative tasks such as billing, social media management, and email correspondence.
• In-Office Days: Be present at our Solana Beach office to manage patient check-in, phone lines, and in-person administrative support (approximately 2-3 days/week). We also have a clinic in Temecula, CA, which may require occasional in-office visits (approximately 1 day per month).

Click Here: https://forms.gle/ySHapMsGjDG6LHtA7 to fill out the interest form if you would like to receive a faster response from our team.

Pay: $25.00 - $35.00 per hour

Work Location: In person

Salary : $25 - $35