What are the responsibilities and job description for the Account Manager position at Managed Services Provider (Sacramento)?
Job Title: Account Manager
Location: Sacramento, CA (Fully In-Office)
Overview:
We are seeking a driven and client-focused Account Manager to join our growing Managed Service Provider (MSP) team in Sacramento. This role is responsible for managing and expanding relationships with existing clients, ensuring exceptional service delivery, and identifying opportunities for growth within assigned accounts.
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts
- Build strong, long-term relationships and ensure client satisfaction
- Coordinate with technical teams to deliver IT services and solutions
- Identify upsell and cross-sell opportunities aligned with client needs
- Conduct regular account reviews and strategic planning sessions
- Monitor account performance, contracts, and service agreements
- Resolve client concerns and escalate issues as needed
Qualifications:
- 2 years of account management experience (MSP or IT services preferred)
- Strong communication and relationship-building skills
- Basic understanding of IT services, infrastructure, or managed solutions
- Proven ability to manage multiple accounts and priorities
- CRM experience and strong organizational skills
Work Environment:
This is a fully in-office position based in Sacramento, CA, requiring daily on-site collaboration with internal teams.
A Managed Service Provider (MSP) is a company that remotely manages and supports a business’s IT systems and technology. Instead of hiring a full in-house IT team, companies partner with an MSP to handle things like network management, cybersecurity, cloud services, help desk support, and overall IT strategy.
MSPs proactively monitor systems, resolve technical issues, and help prevent problems before they impact business operations. They also act as a trusted technology advisor, helping clients make smart decisions about their IT infrastructure as their business grows.
Working at an MSP typically means supporting multiple clients across different industries, offering a fast-paced environment with exposure to a wide range of technologies and challenges.
MSPs proactively monitor systems, resolve technical issues, and help prevent problems before they impact business operations. They also act as a trusted technology advisor, helping clients make smart decisions about their IT infrastructure as their business grows.
Working at an MSP typically means supporting multiple clients across different industries, offering a fast-paced environment with exposure to a wide range of technologies and challenges.
Salary : $26 - $35