What are the responsibilities and job description for the IT Support Specialist (Tier 2) Southern California position at Managed Mobile?
Overview:
Epika Fleet Services is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm Aries. For more information, visit www.EpikaFleet.com.
WORK CONDITIONS:
Epika Fleet Services is looking for a Tier 2 IT Support Specialist to provide advanced technical support for our end users across the Southern California region. The ideal candidate will handle escalated support issues, assist with network and security troubleshooting, and provide occasional onsite assistance at client or office locations. This role requires strong diagnostic skills and a customer-first mindset.
Epika Fleet Services is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm Aries. For more information, visit www.EpikaFleet.com.
All Epika Fleet Companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."
Responsibilities:
WHAT YOU WILL DO
- Handle escalated support tickets from Tier 1 team, providing timely and effective resolution
- Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve network, connectivity, and security issues
- Support all business-critical applications
- Assist with onboarding and offboarding processes, including device setup and user account configuration
- Maintain accurate documentation of technical issues and resolutions
- Collaborate with Tier 3 or leadership teams as needed for complex issues
- Provide occasional onsite support at local offices or client locations within Southern California
WHAT YOU'LL NEED TO HAVE:
2 years of IT support experience with additional 2 years of Tier 2 or advanced help desk experience- CompTIA A , Network , and Security certifications (required)
- Strong knowledge of Windows environment
- Familiarity with network troubleshooting tools and security best practices
- Experience with ticketing systems, remote support tools, and documentation
- Excellent problem-solving, communication, and organizational skills
- Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)
WORK CONDITIONS:
- Primarily remote based support
- Local travel within Southern California region (occasional and as needed)
- Standard business hours with flexibility for urgent issues outside of core schedule
WHAT WE OFFER YOU
Hybrid and/or remote work environment- Paid Time Off including holidays
- Health Insurance with HSA plan option
- Free Dental and Vision Plan for Employee
- Disability & Life, among other insurance plans
- 401(k) with company match after 90 days of employment
- Employee assistance program
- Opportunities for growth in partner businesses nationwide
