What are the responsibilities and job description for the Operations Manager position at Managed Labor Solutions?
Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in a safe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.
WHAT YOU’LL DO — DAILY
▸ Run the Plan of the Day and publish it to supervisors and leads
▸ Submit an accurate, timely daily flash to track the sites productivity and profitability
▸ Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
▸ Staff to the labor plan. Challenge overtime.
▸ Review accident and incident reports.
▸ Manage and post employee schedule – communicate the schedule to the client
▸ Meet production in a fast-paced airport environment. Deal with the customer professionally. Keep the lot clean and compliant.
WEEKLY
▸ Management team meetings, safety huddles, client meetings
▸ Reconcile flash to billing and payroll by end of business Wednesday.
▸ Ensure ancillary and out-of-scope services are billed per contract.
▸ Set next week’s planner; lock the schedule to projected transactions.
SAFETY & COMPLIANCE
▸ Lead the site safety audit — lot hazards, road risk, wash bay equipment. Keep a visible Days Since Last Accident tracker.
▸ Run a safety committee that includes every associate level. Deliver safety appreciation. Train every supervisor and lead on the safety program.
▸ Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
▸ Performance evaluations for every Supervisor and Lead within 30 days of quarter end.
WHO THIS IS FOR
▸ 21 or older, with at least one year of management experience. High school diploma or GED required; associate or bachelor’s preferred.
▸ Rental car or similar fast-paced ops leadership — and real responsibility for labor cost and gross profit, not headcount alone.
▸ You can build a schedule to a transaction forecast and explain a miss without making excuses
▸ You work inside the customer’s system (COMPASS, DAYTONA, Service Notes) and you’re credible with a customer GM or District Manager.
▸ Valid driver’s license, clean driving history, and a background check in accordance with local law.
THE OFFER
▸ Strong compensation package, base salary, weekly bonus, negotiable add-on's.
▸ Medical, dental, and vision insurance.
▸ Pathway to Area Manager — and advancement opportunities nationwide.
Coaching · customer satisfaction · urgency · conflict resolution · attention to detail · professional presence
www.HorizonMLS.com
Job Type: Full-time
Work Location: In person
Salary : $48,989 - $70,910