What are the responsibilities and job description for the Experienced Service Manager position at MAN?
Service Manager – Modern Infiniti of Greensboro, NC
Location: Modern Infiniti, Greensboro, NC
Modern Infiniti of Greensboro is seeking an experienced Service Manager to join our leadership team. This is a key role responsible for leading a multi-line service department with a focus on profitability, efficiency, customer retention, and team development. The ideal candidate is a proven leader who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience.
Key Responsibilities
- Lead and oversee all Service Department operations, ensuring profitability and efficiency.
- Maintain CSI scores at or above manufacturer standards and drive a culture of 100% customer satisfaction.
- Build strong customer relationships and foster long-term loyalty.
- Collaborate with other department managers to maximize dealership performance and profitability.
- Ensure compliance with all manufacturer warranty policies and procedures.
- Develop and execute a marketing plan that promotes new and repeat business.
- Maintain positive business relationships with the manufacturer and industry partners.
- Set clear performance goals for Service Advisors, Technicians, and support staff while providing coaching, mentoring, and accountability.
- Lead talent acquisition, onboarding, training, and ongoing development for department team members.
Qualifications
- Minimum 5 years of experience as an Automotive Service Manager in a dealership setting (multi-line experience preferred).
- Strong leadership and team management skills with a focus on respect and employee engagement.
- Solid understanding of federal, state, and local regulations affecting service operations (e.g., OSHA, hazardous waste, Right-to-Know).
- Proven record of driving department growth, profitability, and customer retention.
- Commitment to ethical business practices.
- Experience with CDK software is a plus.
What We Offer
- Professional, team-oriented work environment.
- Competitive compensation and performance-based monthly bonus opportunities.
- Comprehensive benefits package for full-time employees, including:
- Medical, Dental, Vision, Life Insurance
- Flexible Spending Accounts
- Short- and Long-Term Disability Insurance
- Paid Time Off & Paid Holidays
- 401(k) eligibility after one year of employment
This is a highly rewarding career opportunity for a driven Service Manager seeking a long-term, mutually beneficial relationship with a respected dealership group. Join Modern Infiniti of Greensboro and take the next step in your automotive leadership career.
Equal Opportunity Employer | EOE/M/F/D/V