What are the responsibilities and job description for the Call Center Assistant position at Man Dental West Covina?
We are a general dentistry practice offering Invisalign, Oral Surgery, Endodontics, Implants, Pediatrics and Periodontal treatment. We are looking to hire a full time staff for our rapidly expanding practice. Man Dental Group offers a friendly and knowledgeable work environment with the opportunity for improvement and advances. Our offices is very fast paced and we would like someone with the desire to learn and grow. we are looking for someone who is responsible, self-motivated, and passionate about dentistry. Potential employees must embody a "team player" attitude and the drive to succeed. This is a wonderful employment opportunity for those stepping out into the dentistry workforce looking for a rewarding and fulfilling career.
Why Work for Us?
Competitive Remuneration - We make sure that each employee is being compensated according to their knowledge, skills, behavior, and willingness to learn.
Healthy Working Environment - We are a family oriented company that promotes positivity, trust, and fairness within the organization.
Perks - We make sure that each employee is being compensated according to their knowledge, skills, behavior, and willingness to learn.
Learning Opportunities - One of our core value is willingness to learn. We ensure that employees are being provided with in-house trainings.
Who are we looking for? We want to HIRE people who are:
- Positive
- Willing To Learn
- Punctual
- Able to Handle Stress
If you are interested to apply to one of our job openings, please send your latest resume along with a cover letter or e-mail it to Manager@mandentalgroup.com. You can also drop-off your resumes to MAN DENTAL West Covina office.
Changing the world, one smile at a time!
Essential Job Functions:
- Helping patient understand importance of oral hygiene
- Taking inbound an making outbound calls to patients regarding outstanding balances.
- Following established procedures to resolve patient account balances.
- Identify patient payment plans
- Utilizing call scripts provided
- Setting up patient payment over phone
- Documenting all conversations electronically on company and/ or client systems
- Assisting patients in determining eligibility for financial assistance programs
- Providing information to patient services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA) regarding collections policies and procedures
Minimum Requirements
- High School Diploma/GED
- Characterize high integrity
- Excellent interpersonal, verbal and written communication skills
Preferred Qualifications
- Bilingual in English, Mandarin
- Able to work successfully in a fast past-paced environment
- Knowledge of dental terminology, HIPPA, Denti-cal, insurance
- Proficient in PC-based applications
- Time Management and sound decision-making skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Able to use strong attention to detail and data management skills
Salary : $17 - $20
