What are the responsibilities and job description for the Consumer Experience Specialist position at Mammoth Distribution?
Description
…revolutionize the way the world experiences cannabis—one perfect interaction at a time—and get paid to innovate in a high-growth industry? We're seeking Consumer Experience Specialist to join our dream team in providing top-tier support, driving loyalty across our family of brands, and ensuring every customer has access to the best. If you're driven by a passion for providing the ultimate experience for the consumer, this is your chance to scale with us.
- Master the Front Lines: Act as a high-energy liaison across multiple platforms (phone, chat, email and social media platforms), managing high volumes of inquiries with speed, accuracy, and creative problem-solving.
- Drive Growth & Engagement: Proactively identify sales leads and assess customer needs to achieve total satisfaction while hitting personal and team targets.
- Solve with Precision: Handle complex complaints and social media inquiries with efficiency, providing innovative solutions that turn customers into brand advocates.
- Optimize the Workflow: Utilize tech stacks like Zendesk, Shopify, and CRM systems to streamline communications and keep meticulous records of the cannabis revolution.
- Proven Grit: 2-3 years of customer support experience with a track record of over-achieving quotas in a fast-paced environment.
- Tech Versatility: Familiarity with CRM practices and ecommerce platforms (Shopify, WooCommerce, Shipstation); bilingualism is a major plus.
- Elite Communication: Exceptional phone handling and active listening skills, with the ability to adapt to diverse personalities and "characters."
- The Mammoth Mindset: Reliability, punctuality, and a hunger for improvement, coupled with a passion for the cannabis industry.
- Flexibility: Ability to flexibly support both east and west coast customers.
- Digital Endurance: Ability to engage in long hours of intense concentration and data entry using office equipment and computers.
- Manual Precision: Regularly use hands and fingers to handle, control, or feel objects with high attention to detail.
- Operational Agility: Capable of moving from sitting to standing positions effortlessly and meeting the full scope of office demands.
What We Bring
Medical/Dental/Vision Insurance Paid Company Holidays
Paid Time Off Employee Assistance Program
Complimentary Life Coach Elective Pet Insurance
About Mammoth Distribution
Join Mammoth & Redefine Cannabis
At Mammoth Distribution, we’re trailblazers building the cannabis industry one relationship at a time. As the exclusive distributor of California’s top brands like Heavy Hitters and Papa & Barkley, we lead with innovation and passion for the plant. Our vibrant, low-turnover culture empowers you to shape a dynamic industry. Join us to make an impact and drive the cannabis revolution.
We are an equal-opportunity employer and comply with the California/LA County Fair Chance Ordinance.