Customer Service/Wholesale Operations/Inside Sales

Purpose of the Role: To provide comprehensive support to the HABITUAL Women's Wholesale Department, Lead communication with all support teams across regional channels of distribution.

Reports to : VP Sales/Merchandising and Director of Sales

Key Duties & Responsibilities:

Wholesale Inquiry Management:

• Field inquiries from Sales Management, Specialty Field Sales, Sales Team Representatives, Distributors and Retailers, providing timely and accurate information about products, pricing, shipment status, and availability.

Relationship Building:

• Cultivate strong relationships with sales teams and retailers through effective communication via phone and email.
• Be responsible for sell-in across open territories via NuOrder Phone
• Attend Coterie Vegas tradeshows "when needed"
• Help to support local sales initiatives

Issue Resolution:

• Support retailers and cross-functional partners by ensuring proactive and prompt resolution of issues, maintaining open communication, and timely follow-ups.

Order and Production Management:

• Review incoming production dates and credit standing reports; maintain thorough follow-up with the sales team on order status
• Process merchandise returns in coordination with the sales team and distribution center

Customer Service:

• Act as a primary contact to resolve customer/rep issues and respond to inquiries
• Serve as the internal NuOrder super user

Vendor Portal Management:

• Manage vendor portal tasks for key accounts (e.g. Nordstrom, Macy's, Dillard's), including new item setup templates, product attributes, and inventory updates.

Communication:

• Collaborate with NJ CS/ Customer Service Manager to communicate PO updates, shipping progress and delays
• Share any important internal dates or updates with field team.

Data Management:

• Ensure seasonal updates in ERP/NuOrder are accurate and complete to facilitate effective order placement by accounts

Reporting and Monitoring:

• Monitor and maintain orders for assigned Sales Representatives and customers, providing weekly open order reports with updates
• Provide up-to-date fulfillment concerns and work with sales Representatives on extensions or substitutions to maximize-on-time order fulfillment

Onboarding and System Management:

• Manage and control the receipt of new customer setup forms to ensure accuracy in ERP/NuOrder

Cross-Functional Collaboration:

• Work with IT and product teams for timely updates to NuOrder, ERP and GXS catalogs

Qualifications:

• Previous experience in wholesale sales, customer service, or a related field, at least 5-7 years
• Proficiency in EDI systems, ERP Order management Systems, and a familiarity with NuOrder or similar B2B platforms
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment