Restaurant Server

Job Description

Job Title: Server

Reports To

Assistant Manager

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return.

Activities & Responsibilities

Primary

• Promote, work, and act in a manner consistent with the mission of Mambo Italia.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Collect payments from guests.
• Write guests’ food orders on order slips or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take food or beverages orders from guests.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy.
• Clean tables or counters after guests have finished dining.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Assist host or hostess when needed by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Bring wine glasses, and pour the wines for guest when asked
• Perform food preparation duties such as brewing coffee.
• Escort guests to their tables.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Provide guests with information about local areas, including giving directions.

Tools & Technology (examples in parentheses)

• Bar code reader equipment
• Cash registers
• Commercial use cutlery
• Credit card processing machines
• Paging controllers
• Point-of-sale receipt printers
• Point-of-sale terminals and workstations
• Touch screen monitors
• Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Signing bonus
• Tips

Work Location:

• One location

Work Remotely:

• No

Work Location: One location