What are the responsibilities and job description for the Shift Leader position at Mama’s Pizza?
About Mama’s Pizza:
Mama’s Pizza is a locally admired brand known for quality ingredients, exceptional service, and a welcoming atmosphere. Our La Vista location is a bustling hub, and we're looking for a dedicated Shift Leader to join our team. This is a hands-on role for someone who thrives in a fast-paced environment and is ready to take the next step in their career.
Position Overview
As a Shift Leader, you will assist in overseeing all aspects of the restaurant's daily operations, ensuring a smooth service, high food quality, and a well-trained staff. You will work closely with the team to ensure operational excellence, including leading and mentoring staff, managing day-to-day tasks, and ensuring an exceptional guest experience.
Key Responsibilities:
- Support daily restaurant operations, ensuring smooth and efficient service.
- Supervise and lead shifts, setting a positive example with a hands-on approach during peak hours.
- Assist in hiring, training, and developing team members, including new and part-time staff.
- Ensure high standards of food quality, cleanliness, and safety are maintained at all times.
- Monitor and manage staffing schedules, ensuring proper coverage during peak times.
- Assist with inventory management, vendor relationships, and ensuring stock is appropriately maintained.
- Help resolve customer concerns and operational challenges as they arise.
- Collaborate with the General Manager to drive revenue and improve team performance.
- Assist in monitoring sales, labor, and food costs to maintain profitability.
- Ensure compliance with health, safety, and labor regulations.
What We're Looking For:
We're seeking an organized, dependable, and motivated individual who can handle multiple tasks at once and maintain a positive work environment.
The ideal candidate will have:
- 1 years of restaurant management or supervisory experience, preferably in a quick-service or fast-casual setting.
- A strong ability to lead, motivate, and mentor a team.
- A hands-on, lead-by-example approach to managing staff.
- A keen eye for operational efficiency and customer service excellence.
- Ability to manage high-volume service, especially during peak times.
- Willingness to work flexible hours, including evenings and weekends.
- Knowledge of inventory management, scheduling, and labor control.
Work schedule
- Weekend availability
- 10 hour shift
- 8 hour shift
Supplemental pay
- Bonus pay
- Other
- Tips
Benefits
- Health insurance
- Vision insurance
- Paid time off
- Profit sharing
- Other