Manager Application

Mama Foo Foo is a thriving and expanding full service venue, offering an emphasis on hospitality, service, quality food, and craft cocktails. 

We are looking for an ambitious, dedicated, and motivated hospitality professional, who is deeply passionate about the industry, and eager to advance their carreer in a team orientated environment, where the guest experience and attention to detail are at the focal point of what we do. 

General Job Description:

As a manager at MFF, you will play a crucial role in insuring a smooth and efficient operation of our venue, both in connection with the Front of House, and Back of House.  You will be responsible for managing the day-to-day operations, leading a team of dedicated staff, ensuring a memorable, positive, and happy dining experience for our guests (while upholding our standards, and leading by example for our team), and reporting details related to the venue to upper management and ownership.

Key Responsibilities:

• Team Leadership: Lead, train, and motivate restaurant staff to deliver outstanding guest service. Set clear expectations, provide guidance, and monitor performance.
• Guest Satisfaction: Ensure the highest level of guest satisfaction by maintaining a welcoming atmosphere, resolving customer concerns, and actively seeking feedback.
• Operational Excellence: Detailed responsibilities and oversee daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
• Quality Control: Maintain the highest standards of food quality, presentation, and safety, adhering to health and safety regulations.
• Staff Development: Identify training needs, conduct training sessions, and provide opportunities for staff growth and advancement.
• Adherence to Regulations: Ensure compliance with all relevant health, safety, and licensing regulations.
• Problem Solving: Address and resolve any issues that may arise, from guest complaints to staff conflicts, in a timely and effective manner.

Qualifications:

• At least 7-years in management experience at full-service dining establishments
• Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards.
• Proven experience in restaurant management or a related role.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Knowledge of restaurant operations, including food safety and hygiene.
• Ability to work in a fast-paced environment.
• Trains and conveys brand clarity through the menu, wine, and beverage knowledge
• Passion for hospitality, food, spirit and cocktail knowledge.
• Proficiency in restaurant management software, guest management software, reservation systems, and POS systems.
• Availability to work flexible hours, including weekends and holidays.
• Following and enforcing responsible alcohol and food service policies.
• Ensuring all function setups and breakdowns are executed correctly, efficiently, and expeditiously.
• Executing required daily reporting and tasks in a timely manner.
• Being patient and having the ability to adapt to ever-changing situations.

The ideal candidate will be able to promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs.  You must also be willing and able to engage in the financial goals of the operation with support from the General Manager.  You must be able to manage teams, clearly communicate with staff, and hold team accountable to steps of service to deliver great guest service, while providing hands' on and in the moment training, and working to promote a cooperative work climate, maximizing productivity and morale from all staff.

What We Offer:

• Training and Development: We invest in your growth and skills to help you excel in your role and advance in your career.
• Competitive Starting Salary: We offer a competitive starting salary for the area, that reflects your skills and experience, ensuring you are rewarded for your contributions.
• Performance Bonus: Your hard work and dedication are recognized and rewarded with performance-based bonuses that boost your income.
• Paid Vacations: Take well-deserved breaks with paid vacation time, giving you the opportunity to recharge and enjoy quality time away from work.
• Benefits Package: Access to a comprehensive benefits package, including Group Health Insurance, Dental, and Vision coverage, ensuring your well-being and peace of mind.

Job Type: 

Full-time