What are the responsibilities and job description for the Customer Service Representative position at Malone Workforce Solutions?
Job ID :
Malone Workforce Solutions is looking for a Customer Service Representative for the world's leader in beverage dispensing manufacturers.
Shift : 8 : 00 AM to 5 : 00 PM
Pay : $17 / hr.
Key Tasks & Responsibilities :
- Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
- Resolve routine and basic problems and communicates solutions or requested information to the customer.
- Analyzes customer service needs and refers to other service or technical department for follow up as needed.
- May utilize a customer relationship application or database to record activities and research product information.
- Uses a computerized system to gather information and confirm sales prompted by incoming calls.
- May promote products / services but does not have a sales quota.
- Work is routine or follows standard procedures.
- Communicates information that requires little explanation or interpretation.
Requirements :
Must have at least 1 year of Customer Service experience in a call center setting, have data entry experience, and is comfortable with using a computer working in an office setting
Malone Staffing is an Equal Opportunity Employer.
Salary : $17
