What are the responsibilities and job description for the Bilingual Employee Care Specialist position at Malone Solutions?
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things.
About Us:
Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2025 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people’s lives.
Malone is actively recruiting a personable and supportive Employee Care Specialist to join our team. If you are passionate about building relationships, and employee wellness we would love to hear from you.
Position Summary:
The Employee Care Specialist is primarily responsible for working with the employee care manager in creating a positive work environment and support the physical and emotional well-being of internal and field employees. This includes face-to-face engagement with employees at all levels, analyzing sensitive situations in order to provide guidance and resources, record keeping, and reinforcing a character focused culture.
Location: Louisville, KY 40299
Job Type: Part-time (up to 5 hours)
Primary Responsibilities:
- Provide guidance and support to internal and field employees regarding various personal and work-related issues, including but not limited to workplace conflicts, performance concerns, stress management, and personal challenges.
- Provide resources to help employees manage their personal and professional responsibilities
- Mediate and resolve conflicts between employees or between employees and management, promoting open communication and fostering a positive and inclusive work environment.
- Assist with training on various topics, including stress management, work-life balance, conflict resolution, and other relevant areas to enhance employee well-being and personal development.
- Maintain records and analyze data related to employee care
- Maintain strict confidentiality and handle sensitive employee information with utmost discretion and professionalism.
Requirements:
- Bachelor's degree in human resources, psychology, counseling, or a related field.
- Must be bilingual in both English and Spanish
- Certification in counseling or employee assistance programs is preferred.
- Proven experience in employee relations, coaching, counseling, or a similar role.
- Excellent interpersonal and communication skills, with the ability to build trust and rapport with employees at all levels of the organization.
- Empathetic and compassionate nature, with the ability to handle sensitive and confidential matters.
- Proficiency in MS Office suite and HRIS software.
Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For more information, please contact our corporate office at 1-866-805-8600.