Pet Retreat - Client Service Representative

If you're driven to provide exceptional patient care in a fast-paced environment, and thrive in a role that makes a meaningful impact on the human-animal bond, we may have the perfect opportunity for you!.

As a Client Service Representative at The Pet Retreat, you will be instrumental in supporting the facility’s reputation for high-quality care. This role emphasizes attention to detail, multi-tasking, and strong communication skills to ensure accurate documentation, effective client interactions, and seamless coordination of pet care services.

Our ideal candidate is a professional, confident, detail-oriented individual who thrives under pressure.

Full Time Position Shifts:

Three 10 hour shifts Mon-Fri 7:30a - 6:00p

At least one 5 hour shift Saturday or Sunday 8:30a - 1:30p

Part Time Position Shifts:

Two to Five shifts Mon-Sun, ranging 5 hours to 10 hours.

Desired Skills & Qualifications:

• Exceptional customer service and communication skills.
• Ability to handle stressful situations and multitask effectively.
• Attention to detail and the ability to follow procedures.
• Must be comfortable working with both cats and dogs.
• Skills with computers & clerical work is a plus
• Knowledge of Gingr/ Smartflow or ezVet software is a plus
• Medical Experience / Knowledge is a plus

Responsibilities:

• Handle telephone, email, and text communications with professionalism and care.
• Document detailed information regarding medication, feeding, and care schedules for boarding pets during intake check-ins.
• Schedule boarding and related appointments (baths, enrichments, hospital clinic services, etc.)
• Create detailed profiles for clients and pets.
• Prepare invoices and process payments.
• Maintain accurate immunization records.
• Explain our facility and services in detail, including providing tours to clients.
• Check out pets, providing owners with detailed updates on their stay.
• Monitor pets' physical condition and behavior, providing updates to owners.
• Assist in the physical intake and release of pets, engaging confidently with all breeds of cats and dogs.
• Assist with janitorial tasks.

At MCAH, we are guided by a set of core values:

• We find solutions.
• We earn respect by demonstrating respect.
• We communicate with honesty, kindness, and empathy.
• We uplift and support each other and our community.
• We care for patients and their families with integrity.

Additional Information:

• Competitive compensation (DOE)
• Paid medical benefits
• Retirement plan

If you’re ready to contribute to a dynamic team and make a difference in the lives of pets and their families, we’d love to hear from you! MCAH is an Equal Opportunity Employer.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have prior experience working in a veterinary clinic, animal boarding facility, or pet care environment?

Ability to Commute:

• Malibu, CA 90265 (Required)

Work Location: In person

Salary : $19 - $22