Warehouse Shipping Receiving Clerk

Job Summary

This is an exciting opportunity for a full time Customer Service Representative / Shipping / Receiving Clerk in Hayward - Candidate should have great customer service skills, strong attention to detail and ability to communicate efficiently with customers and Warehouse Team.

Schedule: Monday through Friday, 7:45 am - 4:30 pm, with possible overtime

Hourly Pay: $18.75

Shipping / Receiving Duties

• Check drivers in/out in WMS and handle online dock scheduling system for inbounds and outbounds
• Check and close inbounds, monitor doors and driver dwelling time, record driver in/out times in WMS and Dock System
• Verify driver truck seals and also seal trucks on outbound shipments

Customer Service Duties

• Process and input all customer orders
• Run stock/inventory reports to check for product availability
• Generate all related paperwork and necessary information required for customer work orders; check all orders for special requests and post inventory records
• Coordinate special/last minute shipping requests with the Transportation and Operations Departments
• Expedite any orders if necessary
• Trace orders as required and notify customers of any activity concerning their order
• Ensure proper invoicing of accounts by verifying computer-generated invoices
• Maintain damage records and backorder logs
• Handle return merchandise in an efficient manner and ensure proper credit is given to customer
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
• Report customer feedback to management, including any signs of customer disatisfaction
• Act as a liason between the warehouse and the customer
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain current and accurate procedure manuals that detail the processing requirements for each account
• Answer phone calls and operate various types of office machines and computers necessary to perform duties
• Effectively correspond with customers as required

Qualifications

• High school or equivalent
• 6 months customer service experience, preferred in logistics
• Knowledge skills: General office knowledge including telephone and computer skills
• Detail-oriented
• Multi-tasker
• Data entry