Traffic Customer Service

Are you seeking an opportunity to expand your skills and knowledge as a Traffic Customer Service & Data Entry Operator/CHAMP Dispatcher? Look no further and apply today.

Opportunity: Traffic Customer Service & Data Entry Operator/ CHAMP Dispatcher

Location: Thomaston, GA

Job Type: Full-Time, Hourly, On-site

Salary: $17.80/hr

Who we are:

Maldonado-Burkett, LLP (M-B
), a Texas based Engineering firm established in 2007, has an immediate opening in
Thomaston, GA
for a
Traffic Customer Service & Data Entry Operator /CHAMP Dispatcher
. M-B nurtures a culture where team members are supported, included, and empowered to make meaningful decisions. We have steadily grown to six offices across Texas and Georgia with more than 100 team members. We offer generous opportunities for career development and growth. If you're looking for an opening where you can make an immediate impact, we welcome your application.

Work Perks:

• Health / Dental / Vision with Employer Contribution

• Employer Matched 401(k)

• Health Savings Account

• Employer Paid Life Insurance

• Paid Holidays and PTO Accrual

• Professional Development Opportunities

What we are looking for:

M-B is currently hiring
Full-Time Traffic Customer Service & Data Entry Operator /CHAMP
Dispatcher
to be based out of the District 3 Operation Center in
Thomaston, GA
. This is an entry-level role that provides on-the-job training. The position necessitates physical presence at the client's location with limited prospects for remote or work-from-home opportunities, subject to the client's needs or requirements. Any modifications to reporting location or method will be determined by the client's requirements. Since operations are conducted 24/7/365,
employees may be required to work holidays, weekends, and special events.

This site is not accessible via public transportation; reliable transportation will be a requirement.

How you'll make an impact at M-B as a Traffic Customer Service & Data Entry Operator/CHAMP Dispatcher:

Maldonado-Burkett DOC Operators are contractors working for the Georgia Department of Transportation with oversight of 31 counties in the district. Shifts will include but not limited to:

• Answer all calls that come into the 511GA system from the traveling public, regarding stalled vehicles, signals not working properly, debris in roadway, etc.
• Provide outstanding customer service when responding to customer calls.
• Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district.
• Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel.
• Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly
• Maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area.
• Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists.
• Coordinating with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstate or Sate Routes.
• Maintain operational awareness of the location of all field CHAMP Operators assigned to that shift.
• Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
• Adhere to radio protocol and procedures; and use proper 10-codes
• Detect and confirm scheduled or unscheduled traffic incidents and use available adjusted information to traffic signal schedules to account for changing roadway conditions.
• Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications.
• Obtain and report traffic incident status information to and from multiple agencies.
• Manage traffic incidents and traffic signal information in accordance with the applicable standard operating guidelines.

Salary : $18