What are the responsibilities and job description for the Customer Agent position at Malark Third-Party Logistics, 3PL Freight Logistics?
A Customer Agent serves as the primary point of contact between the company and its customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role is vital for fostering strong customer relationships and enhancing overall satisfaction through timely and professional communication.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Resolve product or service problems by clarifying issues and providing appropriate solutions
- Maintain accurate customer records and document interactions in the CRM system
- Collaborate with other departments to address customer needs and escalate complex issues
- Follow up with customers to ensure their issues are fully resolved
- Provide product and service information to customers
- Identify and escalate priority issues to the appropriate internal teams
- Contribute to team efforts by accomplishing related tasks as needed
How to Apply
If you Interested this position , Please send your email with resume to info@thecareer-builder. com
Thank you.
Salary : $22 - $24