Inside Sales Rep

Job Purpose

The Inside Sales Representative role is designed for an energetic and confident inside sales candidate looking to join a rewarding and entrepreneurial environment. We strive to build strong relationships with our customers by providing high levels of service, valued opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. 

Primary Duties and Responsibilities

• Interact directly with customers to provide status updates and fulfill service needs.
• Maintain accurate customer profile information.  
• Capture customer job specifications and accurately maintain updates within the Company’s ERP.
• Enter customer orders, providing relevant information to internal and external parties.
• Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams.
• Monitor inventory levels at each location and reserve inventory as needed for customers.
• Maintain product knowledge and understanding of customer needs/requirements.
• Actively retrieve purchase orders from customer portals.
• Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests, and purchase orders.
• Manage all customer claims up to and including claims resolution.
• Monitor shipments to ensure on-time delivery and communicate changes or delays to the customer.
• Prepare customs paperwork for out-of-country shipments.

Qualifications

• Sales experience required.
• Familiarity with Steel Industry, preferred.
• Excellent interpersonal skills, team player, and results orientated.
• Ability to manage own time effectively and to work autonomously.
• Confident in computer skills including Microsoft Office suite.
• Bachelor’s Degree, preferably in Business, Communications or Marketing.