National Account Manager

Power Up Your Career with Makita USA!!!

At Makita USA, we believe our employees are the driving force behind our success. That’s why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in -class engineering advantage to professional power tool users in America since 1970.

Job Summary: The National Account Manager is responsible for managing, maintaining, and growing the strategic business relationship between Makita and HD Supply. Serving as the primary corporate contact for the HD Supply account, this role develops account strategies, identifies growth opportunities, and collaborates with internal and external stakeholders to drive sales, profitability, and long-term partnership success. This will be done while promoting Makita’s “Best-In-Class Engineering & Innovation” brand position and the extensive Makita product line.

Job Duties and Responsibilities:

• Serve as the primary point of contact for all corporate-level interactions with the assigned national accounts(s).
• Develop and execute strategic account plans designed to increase sales, market share, and profitability.
• Build and maintain strong relationships with internal/external teams including category management, marketing, merchandising, sourcing, supply chain, compliance, and executive leadership.
• Identify opportunities to expand product assortment, increase distribution, and support new business initiatives.
• Lead annual business planning, sales forecasting, and account reviews with national account stakeholders.
• Negotiate pricing, promotional programs, contracts, and business terms while protecting company profitability objectives.
• Coordinate with internal sales, operations, supply chain, customer service, marketing, and finance teams to ensure successful execution of customer programs.
• Monitor sales performance, inventory levels, fill rates, and key account metrics to identify risks and opportunities.
• Resolve account issues and escalate concerns as needed to maintain customer satisfaction and service excellence.
• Analyze market trends, competitive activity, and customers’ needs to develop recommendations that strengthen the partnership and drive growth.
• Prepare and deliver business presentations, sales reports, and strategic recommendations to both internal/external leadership and decision-makers.
• Travel to conduct company business, including periodic travel for customer visits, corporate meetings, training events, and industry trade shows.
• Provide sales and customer support related to pricing, credit terms, MAP policy compliance, order management, and other sales support functions.
• Prepare and maintain accurate business reports, including sales activity reports, account updates, weekly call reports, monthly reports, expense reports, mileage logs, and other required documentation.
• Maintain accountability for company assets and records, including vehicles, demonstration tools, product samples, marketing materials, and related equipment.
• Perform all company functions per federal, state, and municipal laws and per company policies.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicant Qualities Desired:

• Skilled at building trust and credibility with executive-level decision-makers.
• Possesses executive presence and professional communication skills, both written and verbal.
• Ability to navigate complex organizational structures and influence without direct authority.
• Proficiency in analyzing sales trends, margins, inventory performance, and market share.
• Experience developing annual and multi-year business plans and growth strategies.
• Ability to negotiate pricing, contracts, rebates, promotional programs, and business terms.
• Ability to identify opportunities for assortment expansion, category growth, and increased market penetration.
• Capable of coordinating cross-functional teams to execute customer initiatives.
• Proficiency with CRM systems, sales analytics, forecasting tools, and Microsoft Office.
• Strong self-motivator, with the ability to work well independently and with others in a team environment.
• Ability to build alignment among sales, operations, marketing, customer service, and finance teams.

Travel: The role requires regular travel aligned to the needs of the account(s), including local and regional driving. Overnight travel is expected periodically, depending on account size and geographic coverage. Occasional national air travel is required for executive meetings, planning sessions, and company events.

Supervisory Responsibility: This position does not have supervisory responsibilities

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, carry, push, and pull equipment and products weighing up to approximately 50-75 pounds, including items such as lawn mowers, breaker hammers, and display materials
• Ability to safely operate and demonstrate power tools, including saws, drills, breaker hammers, and other handheld equipment
• Ability to transport tools, displays, and merchandising materials into and out of vehicles, customer facilities, and jobsite environments
• Ability to walk extended distances through large industrial and construction jobsites while carrying tools or equipment
• Ability to navigate stairs, ramps, elevators, ladders, and uneven or outdoor terrain commonly found on jobsites
• Ability to stand, bend, kneel, crouch, reach, and use repetitive hand and arm motions during demonstrations, setup, and merchandising activities
• Ability to drive for extended periods of time, including local and regional travel
• Ability to work in indoor and outdoor environments, including exposure to noise, dust, temperature variations, and typical jobsite conditions
• Ability to wear required personal protective equipment (PPE) such as safety glasses, gloves, hearing protection, hard hats, and protective footwear

Education, Skills, and Experience Needed:

• Bachelor’s degree (B.A.) from a 4-year college or university; or 4 years of related experience and/or training; or equivalent combination of education and experience.
• 4 years of National Account Management
• Background in industrial MRO sales preferred
• Proficiency in Microsoft Office

Our Benefits Include:

🔹 Health & Wellness

• Medical, Dental, and Vision insurance options after 30 days of employment
• Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
• Employee assistance program (EAP) for mental health and well-being
• Paid subscription to Headspace and 5 other members of your choice

💰 Financial Security

• Competitive pay & performance-based incentives
• Company-branded vehicle provided
• 401(k) retirement plan with company match
• Basic Term Life insurance is 100% company-paid
• Long-term Disability Coverage 100% company paid
• Disability Coverage
• Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life, and supplemental life plans.

⏳Work-Life Balance

• Paid time off (vacation, sick leave, and 13 paid holidays)
• Employee discounts on Makita tools and accessories - because we know you love quality tools!

🚀Career Growth & Development

• Training programs
• Tuition reimbursement
• Internal promotion opportunities
• Collaborative, innovative work environment

Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!

📢 Explore Opportunities & Apply Today!

Disclaimer:

This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not intend to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or a family member of the individual. The Company is committed to complying with all applicable laws and providing equal employment opportunities.