What are the responsibilities and job description for the Help Desk Support Associate position at Makino?
Job Summary:
We are seeking a knowledgeable and customer-focused Help Desk Support Professional to join our IT team. In this role, you will be the first point of contact for internal users experiencing technical issues. Your primary responsibility is to provide efficient, courteous, and effective support, ensuring that technology-related problems are resolved quickly to minimize disruption to business operations.
Key Responsibilities:
- Respond to user queries via phone, email, ticketing system, or in-person.
- Provide first-level technical support for hardware, software, network, and application issues.
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, VPN, printers, and other business applications.
- Log and track issues using the company’s help desk ticketing system, ensuring timely resolution or escalation.
- Assist in setting up new users, configuring equipment, and managing user accounts.
- Document troubleshooting steps and create user-friendly guides and knowledge base articles.
- Work collaboratively with other IT staff to improve overall service delivery.
- Maintain inventory of hardware and software assets.
- Ensure security and privacy standards are upheld in all IT activities.
Qualifications:
- Preferred: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 1-3 years of experience in a help desk or technical support role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with Active Directory, Office 365, and common business software.
- Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and in a team-oriented environment.
- IT certifications (CompTIA A , Network , Microsoft, etc.) are a plus.
Working Conditions:
- On-site M-F
- May require occasional evening or weekend support for critical issues or updates.
We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.
Makino offers competitive pay, generous benefits including medical/dental, company paid LTD/STD, bonus program, and ongoing training.
Makino is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities
