What are the responsibilities and job description for the Consumable Support Associate SST position at Makino?
Single Source Technologies, representing Makino as well as other high-end machine tool products, is a single-source provider of machine tools, engineering services, tooling, supplies, application support and customer service throughout North America
SUMMARY
The Consumables Support Associate is responsible for a broad array of activities to provide service for consumables customers from inquiry to order delivery. This includes: responding to customer inquiries, inventory lookup, quote / order processing, material pricing support purchasing support and logistics services (material movements and delivery).
ESSENTIAL DUTIES & RESPONSIBILITIES
SUMMARY
The Consumables Support Associate is responsible for a broad array of activities to provide service for consumables customers from inquiry to order delivery. This includes: responding to customer inquiries, inventory lookup, quote / order processing, material pricing support purchasing support and logistics services (material movements and delivery).
ESSENTIAL DUTIES & RESPONSIBILITIES
- Respond to customer and sales inquiries for material availability / pricing, order status and concerns.
- Process sales quotes, sales orders and returns.
- Provide sales order acknowledgements and follow-up with customers routinely on orders that are backordered to keep customers and sales informed about delivery.
- Promptly forward information regarding unresolved issues to supervisor for follow-up, if required.
- Provide feedback to maintain accurate customer information including contacts and addresses.
- Pick / prepare shipments and documentation for outgoing shipments.
- Assist with purchasing functions, as required.
- Unload incoming materials, ensuring accuracy and quality of materials. After visual inspection of material receipts notify supervisor of damages prior to receipt.
- Stock product and perform cycle counts and physical inventories as required.
- Assist with deliveries to customers via company vehicles, as required
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires previous experience in customer service, inside sales; warehouse experience preferred
- Requires excellent verbal communication, customer relations skills and must portray a professional image
- Requires ability to perform simple arithmetic
- Requires good judgment and rational decision-making skills
- Must possess basic PC / keyboard skills and the proficient use of software; including Microsoft Office,
- SAP and knowledge of postal or commercial shipping methods and procedures are preferred
- Ability to prepare routine administrative paperwork
- Ability to maintain quality and safety control standards and follow safety procedures
- Knowledge of light equipment operation including forklift; ability to obtain forklift license preferred
EDUCATION & EXPERIENCE
- High School diploma or work experience
- Prior experience and skills in Sales, General Office Duties and Warehouse preferred
CERTIFICATES, LICENCES or REGISTRATIONS
- Forklift certification preferred
- Legally able to drive a company vehicle (van, truck or car) to customer locations; ability to be insured for driving company vehicle necessary.
We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.
Makino offers competitive pay, generous benefits, and ongoing training.
Makino is proud to be an EEO/M/F/Disabled/Vets employer