What are the responsibilities and job description for the Scheduling Coordinator position at Making Smiles Orthodontics?
Scheduling Coordinator
Making Smiles Orthodontics | Madison, AL
At Making Smiles Orthodontics, we believe the front desk sets the tone for every patient visit. From the first phone call to the moment a patient walks through our doors, we want every family to feel welcomed, cared for, and confident they chose the right practice.
We're looking for a Scheduling Coordinator who enjoys working with people, stays organized, and can keep a busy schedule running smoothly. This position is perfect for someone who likes building relationships, pays attention to the little things, and enjoys being part of a team that works together to provide a great patient experience.
If you're dependable, positive, and take pride in your work, we'd love to meet you.
Position Summary
The Scheduling Coordinator is responsible for managing the daily schedule, helping patients with their appointments, and supporting the front office team. The right person will be friendly, organized, and able to keep up in a fast-paced environment while making every patient feel valued.
Responsibilities
- Welcome patients and families with a friendly, professional attitude.
- Answer incoming phone calls and assist patients with scheduling appointments.
- Schedule new patient consultations and ongoing orthodontic visits.
- Help maintain an efficient schedule for the doctors and clinical team.
- Confirm appointments and make schedule adjustments when needed.
- Fill openings in the schedule when cancellations occur.
- Communicate appointment information clearly with patients and families.
- Keep patient information accurate and up to date.
- Work closely with the clinical team to help each day run smoothly.
- Assist with other front office responsibilities as needed.
Qualifications
- Previous dental or orthodontic experience is preferred but not required.
- Experience in a front desk, scheduling, or customer service role is a plus.
- Strong communication and customer service skills.
- Comfortable using computers and learning practice software.
- Organized, dependable, and able to manage multiple tasks.
- Professional, friendly, and willing to learn.
Who Will Be Successful in This Role?
We're looking for someone who:
- Enjoys helping people and making them feel comfortable.
- Can stay calm and organized, even on busy days.
- Pays attention to details and follows through on tasks.
- Works well with others and is always willing to help.
- Takes responsibility and can be trusted to get the job done.
- Has a positive attitude and enjoys being part of a team.
Why You'll Enjoy Working With Us
We believe that a great workplace starts with great people. We support one another, communicate openly, and work together to give every patient the best experience possible.
We're looking for someone who wants to grow with our practice, enjoys working in a team environment, and takes pride in providing excellent customer service every day.
Compensation is based on experience.
Ready to Apply?
If this sounds like a position where you would thrive, we'd love to hear from you.
Apply today and tell us a little about yourself. We look forward to meeting the next person to join our team.
Pay: $16.00 - $20.00 per hour
Work Location: In person
Salary : $16 - $20