What are the responsibilities and job description for the Spa Guest Experience Coordinator position at Makeready LLC?
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This allows them to connect, recommend services and answer any spa questions. This team members responsibilities include the greeting of all guests, answering phone calls with a smile on their face, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the system and charging for services performed.
Requested Tasks
- Maintain a clean reception area and a consistent presence at the desk
- Bill treatments accurately and in a timely manner
- Ensure any queries or concerns are addressed rapidly and professionally
- Prepare schedules for the next day’s arrivals, making sure treatments are booked accurately and in a suitable timeframe
- Knowledgeable of the type of treatments available and be able to give advice on treatment procedures
Requested Capabilities
- Prior experience required
- Ability to read a guest's mood and work with them accordingly
- Professional approachable personality
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.