What are the responsibilities and job description for the On-Call Banquet Server position at Makeready LLC?
The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.
The On-Call Banquet Server plays a vital role in delivering exceptional dining experiences during special events and functions. This position requires flexibility and readiness to work on short notice, ensuring seamless service at banquets, weddings, corporate events, and other gatherings. The primary goal is to provide attentive, courteous, and efficient service to guests, contributing to the overall success and positive reputation of the hosting venue. The role demands collaboration with kitchen staff, event coordinators, and fellow servers to maintain high standards of food presentation and guest satisfaction. Ultimately, the On-Call Banquet Server helps create memorable experiences by upholding professionalism and responsiveness in a dynamic event environment.
Minimum Qualifications:
- Must be at least 18 years of age.
- Previous experience in food service or banquet serving preferred but not required.
- Ability to stand and walk for extended periods during events.
- Flexible availability, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience working in banquet or catering service environments.
- Knowledge of proper food handling and sanitation procedures.
- Ability to carry trays and lift up to 25 pounds safely.
- Familiarity with POS systems or order tracking software.
- Certification in food safety or hospitality training.
Responsibilities:
- Respond promptly to on-call requests to staff banquet events as needed.
- Set up banquet rooms according to event specifications, including arranging tables, chairs, linens, and place settings.
- Serve food and beverages to guests in a courteous and timely manner, adhering to established service standards.
- Assist with clearing tables and resetting rooms between courses or events to maintain cleanliness and order.
- Collaborate with kitchen and event staff to ensure smooth coordination and delivery of service throughout the event.
- Maintain awareness of guest needs and respond proactively to requests or concerns.
- Follow all health, safety, and sanitation guidelines to ensure a safe dining environment.
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.