What are the responsibilities and job description for the Coffee Shop Supervisor position at Makeready LLC?
The Coffee Shop Supervisor will monitor the coffee shop, ensuring the environment is clean and organized; deliver phenomenal customer service; and train teams on standards.
Requested Tasks
- Demonstrate and uphold all expectations for service standards that are to be followed by all team members
- Demonstrate and uphold company time and attendance policies
- Demonstrate and uphold all appearance standards for your experience, including appropriate uniforms items are worn and are clean and wrinkle-free, and that proper hygiene and grooming standards are met during each shift, for all team members
- Greet guests and assist with their orders as needed
- Maintain a clean, organized and stocked environment
- Ensure staffing levels are met and schedules are properly created
- Follow all drink recipes and procedures, maintaining the highest quality and consistent standards
- Ensure that drink menus remain accurate to current offerings
- Oversee inventory management
- Through regular audits, ensure that all ingredients meet quality and freshness standards
- Support and assist with execution of all New Hire training initiatives consisting of service standards, product knowledge, etc.
- Provides coaching and training to baristas and lead baristas
- Adhere to all safety and cleanliness standards
- Adhere to Makeready's Guiding Principles
- Additional duties and assignments as assigned
Requested Capabilities
- Prior experience as a supervisor or lead barista highly preferred
- Prior experience working in a similar coffee shop environment preferred
- Professional, friendly and courteous nature
- Able to handle multiple guests requests effectively and efficiently
- Thorough understanding of how to make coffee, tea, etc. beverages
- Required to stand; walk; use hands to serve and clear food, beverages, plates/cutlery/glassware, additional objects
- Able to bend and kneel to clear tables, serve food, etc.
- Must be able to lift objects weighing up to 50 pounds
- Adhere to Makeready & property policies and procedures as defined
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.