What are the responsibilities and job description for the Senior Technical Program Manager (TPM) – (Salesforce Marketing Cloud Focus) position at Makeen Custom Software Development & Technology Services?
Job Title: Senior Technical Program Manager (TPM) – (Salesforce Marketing Cloud Focus)
Location: Remote (US) New York City (NYC) / Seattle
Contract: Initial 1-year hourly contract (extendable)
Rate: $80–$90/hour
Priority: High – Immediate Requirement - Us Citizen
Role Summary
We are seeking a highly experienced and execution-focused Senior Technical Program Manager (TPM) to take ownership of a critical, high-impact program. This role requires a strong leader capable of stepping into an active program environment, stabilizing delivery, and driving immediate results.
The ideal candidate brings deep technical program management expertise combined with strong hands-on experience in Salesforce Marketing Cloud. You will act as the primary technical and delivery owner, working closely with stakeholders, engineering teams, and cross-functional partners.
This role demands high ownership, strong judgment, and the ability to quickly assess gaps, course-correct, and deliver outcomes in a fast-paced, high-visibility environment.
Key Responsibilities
- Program Stabilization & Ownership:
- Take over an active program, quickly assess gaps, risks, and execution challenges, and drive corrective actions to ensure successful delivery.
- End-to-End Program Execution:
- Own the full lifecycle of complex technical programs, from planning through execution and delivery, ensuring timelines, quality, and business outcomes are met.
- Salesforce Marketing Cloud Leadership:
- Lead programs involving Salesforce Marketing Cloud, including campaign orchestration, customer journeys, integrations, and data workflows.
- Technical & Architectural Oversight:
- Partner with engineering teams to evaluate system designs, identify risks, and ensure scalable, reliable solutions.
- Stakeholder Management:
- Act as the primary liaison for stakeholders, providing clear, structured updates and managing expectations across technical and business teams.
- Risk & Dependency Management:
- Proactively identify risks, blockers, and dependencies, and drive mitigation strategies with strong ownership.
- Cross-Functional Leadership:
- Influence engineering, product, and business teams without direct authority, ensuring alignment and execution across distributed teams.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
- 7 years of experience in Technical Program Management (senior level preferred)
- Proven experience managing large-scale, high-visibility programs
- Strong hands-on experience with Salesforce Marketing Cloud (mandatory)
- Demonstrated ability to step into underperforming programs and turn them around
- Strong understanding of system design and cloud environments (AWS preferred)
- Experience working in Agile/Scrum environments
- Excellent communication skills, including executive-level reporting
Preferred Qualifications
- MBA or advanced degree
- Experience in enterprise client delivery or customer-facing roles
- Background in CRM, marketing automation, or customer engagement platforms
- Experience working in fast-paced, high-pressure delivery environments
Why This Role
This is a mission-critical role requiring a strong TPM who can immediately add value, bring structure, and drive execution excellence. You will have high ownership, visibility, and direct impact on a critical program.
Salary : $80 - $90