Wish Coordinator

Wish Coordinator

Department: Wish Team
Status: Full-time, Exempt (with benefits)
Location: Southfield, MI

About Us

At Make-A-Wish Michigan (MAWMI), we transform lives every day. Together, we create life-changing wishes for children with critical illnesses. When a wish comes true, it sparks strength, hope, and transformation not only in a child, but throughout families and communities. As part of our dedicated Wish Team, you’ll join a group of passionate, experienced professionals committed to making the impossible possible for Michigan kids.

Position Summary

We are seeking an extraordinary, compassionate, and detail-oriented professional to help us grow our Wish Team by coordinating magical wish experiences for our wish children and families. The Wish Coordinator manages a caseload of 60–80 wishes each year, guiding families through every step of the wish process. This role ensures that every detail is handled with care, compassion, and excitement. You’ll collaborate with medical professionals, volunteers, in-kind partners, and community supporters to create meaningful wishes that bring joy and relief to children and their families during the most difficult times of their lives.

Key Responsibilities

• Manage, plan, and execute a caseload of 60–80 wishes annually.
• Guide wish families with compassion, ensuring all wishes are safe, timely, and magical.
• Handle all required wish documentation, enter and maintain accurate data in Salesforce, and ensure compliance with national standards and liability requirements.
• Coordinate all aspects of each wish—including transportation, accommodations, services, medical needs, volunteers, and itineraries.
• Build and maintain strong relationships with wish families, healthcare providers, volunteers, and donors.
• Secure in-kind donations to maximize impact and offset costs while responsibly managing budgets for each wish.
• Use crisis communication and reflective listening to support families navigating sensitive circumstances.
• Represent Make-A-Wish Michigan at events, serving as a liaison and support to wish families in attendance.
• Lead and contribute to special projects that enhance the wish experience.

Qualifications

Required:

• Bachelor’s degree (preferably in Social Work, Human Services, or related field).
• Strong commitment to and passion for the mission of Make-A-Wish.
• Exceptional customer service skills, with a compassionate and empathetic approach.
• Highly professional demeanor; ability to work with diverse constituents including donors, vendors, volunteers, and families.
• Excellent organizational and time-management skills; ability to manage multiple priorities and meet deadlines.
• Strong written, oral, and interpersonal communication skills.
• Proficiency in Microsoft Office; experience with Salesforce or other CRM/databases strongly preferred.
• Ability to maintain confidentiality and demonstrate integrity at all times.

Preferred:

• Case management experience, especially in social work, healthcare, or nonprofit settings.
• Experience working with children or families in crisis or high-stress situations.
• Fluency in Spanish (speaking, reading, and writing) to better serve diverse families.
• Prior experience in volunteer coordination, donor engagement, or community partnerships.

What We’re Looking For

We’re looking for a candidate who is:

• Detail-oriented yet able to see the big picture of our mission.
• Energetic and flexible, ready to adapt to the unique needs of each child and family.
• A team player who thrives in collaboration but can also work independently.
• A creative problem solver who doesn’t shy away from challenges.
• Inspired by impact—someone who lights up at the thought of making dreams come true.

Why Join Us?

• You’ll join a passionate, mission-driven team.
• Bilingual candidates (especially fluent in Spanish) are strongly encouraged to apply.
• The reward of knowing your work directly brings joy, strength, and hope to children in Michigan.