What are the responsibilities and job description for the Intern Event Operations position at Major League Baseball (MLB)?
The Event Operations Intern supports the daily administrative and operational functions of the JRTC Event Services team. This role assists with Spring Training preparations for high school and college teams, coordinates hospitality needs for visiting groups and event clients, and helps facilitate onsite housing, meal, and meeting space logistics throughout the complex.
Responsibilities
- Assist with daily operational preparations for incoming athletic and non-athletic groups
- Communicate schedule changes, group needs, and special requests to the Event Services team and other internal departments
- Serve as a liaison for non-Spring Training groups, coordinating facility needs such as housing, meals,meeting space, and event logistics
- Assist with the collection, review, and organization of required Spring Training documentation, including waivers, insurance forms, tax exemption certificates, agreements, rooming lists, itineraries, and meal package details
- Conduct facility tours for prospective clients, with a focus on non-athletic event inquiries and revenue-generating opportunities
- Build and maintain positive working relationships with MLB baseball and softball development staff,anticipating and coordinating their operational needs
- Prepare guest-facing materials, including gate envelopes, welcome packets, keys, and meal ticket packets
- Support hotel-related coordination by assisting with event hotel agreements, tracking room blocks, and supporting the collection and reconciliation of event hotel commissions
- Support Front Desk operations by assisting with check-ins, switchboard coverage, guest service support,and departmental communications, as needed
- Assist with retail operations, including merchandise sales and inventory management, as needed
- Support special events, promotions, and campus-wide projects
- Perform other duties as assigned by the Senior Coordinator, Event Planning
Qualifications & Skills
- High school diploma required; current enrollment in an accredited two- or four-year college program or elevant work-based learning program preferred (Hospitality, Event Services, Sports Management,Business Administration, or related field)
- Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) preferred
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and self-motivated
- Flexible and adaptable, with the ability to shift quickly between priorities in a fast-paced environment
- Able to work both independently with minimal supervision and collaboratively as part of a team
- Ability to work irregular hours, including nights, weekends, and holidays, based on event and operational needs
- Valid driver's license with an excellent driving record
- Ability to lift and carry up to 30 pounds
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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