What are the responsibilities and job description for the Reservationist position at Major Food Brand?
Job Description:
Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone.
Respond to all customer requests and questions
Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.
Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests.
Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers.
Will have at least 1 year of prior restaurant experience, fine dining preferred
Friendly, welcoming, and personable
Basic knowledge of Microsoft Office
Excellent written and verbal skills
Comfortable in a high-volume, fast-paced environment
Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic