Head of Guest Development

MFG is hiring a Head of Guest Development to develop and implement programs, projects, and activities designed to improve business relationships with NYC Hotel and Personal Concierges, brands, wine enthusiasts and Corporate businesses by maximizing the value of those relationships and maintaining a good reputation. Strong communication and interpersonal skills are needed to build a culture of relationships with concierges and guests based on trust and value. The ideal candidate will be outgoing, self-sufficient, self-motivated, and trustworthy, with a proven ability to independently manage multiple tasks with competing priorities and deadlines. This dynamic role will have many moving pieces and serves as a liaison with the company’s hotel and corporate relationships and other entities that drive repeat business and loyalty. 

Primary Job Activities 

• Maintaining a deep knowledge of company culture and brands. 
• Building and upholding strong relationships with prospective and existing concierges and brands. 
• Seeks opportunities to cross-sell to new and existing clients. 
• Tracks the success and overall performance of all concierge and corporate revenue. · Assesses the need for and makes recommendations regarding business trends to help ensure that the needs of ever-changing markets are met. 
• Creates strategies and works with concierges & brands to boost the company’s brand. 
• Helps promote and maintain a positive company image. 
• Becomes familiar with the competition to stay ahead and proactively satisfy and retain business relationships. 
• Developing and implementing reward and compensation strategies to grow a concierge base. 
• Identifies key contacts at potential concierges to establish and foster relationships. · Understands the problems and challenges of partnerships and recognizes ways the business could better address those needs. 
• Promotes company brands and keeps concierges up to date with all things MFG using newsletters and other means.
• Familiar and proficient with restaurant booking policies and booking platforms. · Regularly checking in on concierges and corporate guests to remain personable, build relationships, and establish themselves as a reliable source for the client to turn to. · Strengthen and develop repeat business from wine spenders 
• Collaborating closely with other departments to build tactics that ensure they satisfy both the guests’ and company needs. 
• Resolve any complaints/issues promptly and professionally. 
• Maintain relationship with existing WS members prior to ZZ Club NYC Opening. 

SKILLS AND QUALIFICATIONS: 

• High School diploma, College degree preferred. 
• 3 years of customer service experience. 
• Extensive knowledge of appropriate software including: Microsoft Word, Excel, PowerPoint, and Google Workspace. 
• Must understand customer relationship management (CRM). 
• Keen analytical, research, and reporting abilities. 
• Verbal and written communication skills. 
• Demonstrate exceptional skills in customer relations, communications, and problem-solving. 
• Ability to network and build relationships. 
• Ability to multitask, remain organized and adjust to situations as they occur. Work both independently and as a team, while exercising judgment and initiative. · Maintaining & Creating Social and Event Calendar