What are the responsibilities and job description for the Account Retention Specialists - Collections & Customer Solutions position at MAJIK Rent To Own?
4x Best Places to Work in PA (2022–2025)
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Looking for more than just a job?
At Majik, you’ll build real relationships, earn bonuses, and grow your career.
No rent-to-own experience? No problem — we train you.
"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae
Who We Are
We Serve Others
We Do What It Takes
We Own It
We’re passionate about helping employees grow and delivering great customer experiences!
Pay Perks
- Starting at $16 /hr & Monthly Bonus Potential
- 3 Weeks PTO Paid Holidays
- 401(k) with Company Match (up to 6%)
- Low-cost Medical, Dental, Vision
- Employee Discounts Loyalty Rewards
- Career Advancement Opportunities (we promote from within)
- Weekly Pay
- Reimbursement Toward Home & Vehicle Purchase (after 1 year)
- Bilingual candidates may earn additional pay!
- ...and so much more!
What You’ll Do
- Own customer accounts and work proactively to keep them current
- Analyze account activity and determine appropriate solutions
- Communicate with customers, references, and landlords
- Collect and process payments accurately (in-store and field)
- Maintain accurate documentation and account records
- Manage field visits professionally and efficiently
- Resolve customer concerns while protecting company standards
- Meet and exceed performance goals related to collections and retention
What We’re Looking For
- High school diploma or GED
- 1 year of experience in collections, retail, or customer-focused roles preferred
- Strong communication and conflict resolution skills
- Highly organized with attention to detail
- Self-motivated, accountable, and results-driven
- Comfortable using systems to manage accounts
- Valid driver’s license with insurable driving record
- Willingness to travel locally for customer visits
- Ability to lift up to 25 lbs (with assistance for heavier items)
Schedule
Full-time (40 hours/week), 5-day workweek
Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed
Schedules may vary based on business needs
Additional Information
Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.
Salary : $16 - $20