Regional Manager

Job Title: Regional Manager

Position Location: New York City (Queens)

Department: Operations

Type: Full-Time

Salary: $110,000-130,000 with Bonus Incentives

About Us:

Majestic Photobooth is a leading provider of creative photo experiences and custom photobooths for brands, venues, and events nationwide. Since 2006, we have been trusted by some of the world's best-known brands to make their events and spaces unforgettable. We are a team of creative-minded, photo lovers, and we're dedicated to delivering exceptional visual experiences.

Role Overview:

The Regional Manager is responsible for overseeing day-to-day operations across multiple states within their assigned region. This role ensures operational excellence, team performance, and exceptional service delivery through effective leadership, strategic execution, and strong financial oversight. The Regional Manager serves as a key liaison between the field ops, print, sales, customer support and senior leadership, driving consistency, scalability, and profitability across the region. From staffing and training to event execution and customer experience, this role plays a critical part in maintaining brand standards and supporting company growth through successful expansions and new market launches.

Key Responsibilities:

Multi-State Operational Oversight

• Ensure all staff within the region operate efficiently and in alignment with company policies and SOPs.
• Monitor schedules, event execution and service ticket managing.
• Weekly payroll audits (document issues).
• Conduct/participate in weekly meetings with each department (Sales LT and Events, Project Management, Print and Field Ops).

Team Leadership & Development

• Hire, train, and mentor employees
• Foster a high-performance culture focused on accountability, engagement, and development.
• Oversee training programs to ensure operational consistency.
• Conduct quarterly reviews and goals for all department leads and above.

P&L Management

• Analyze and manage regional financial performance; drive profitability through cost control and revenue optimization.
• Collaborate with director of operations to forecast budgets and identify growth opportunities quarterly
• Ensure location department leads are accountable for meeting financial goals by developing strategic plans that drive success.

Customer Experience

• Lead best-in-class service across all regional locations.
• Ensuring customer experience is the focus of all decision making.
• Train staff to manage customer service issues effectively.

Strategic Execution

• Lead the execution of new program rollouts, product launches, and system upgrades, fostering a culture that welcomes change and development
• Collaborate with the People & Talent Manager to ensure all locations are adequately staffed to meet support demands.
• Maintain a pipeline of top talent and empower your team to grow and excel.

Operational Reporting

• Provide weekly and quarterly updates to director of operations on regional performance, opportunities, and challenges.
• Deliver data-driven insights and recommendations for continuous improvement.
• Submit all team expenses in a timely manner.

Expansion & Openings Support

• Assist with site selection, staffing, training, and launch operations for new locations within the region.
• Oversee successful ramp-up and integration into standard operating rhythm.

Qualifications:

• 6 years of experience in event coordination, operations, or logistics, preferably in the experiential marketing, hospitality, or live events industry.
• 8 years experience managing teams, schedules, or staffing in a fast-paced, client-facing environment.
• Technical aptitude with hardware/software setups; prior experience working with photo booths or AV equipment is a plus.

Why Join the Majestic Team?

• Competitive pay
• Paid time off
• 401(k) 
• Short-term and Long-term Disability 
• Health insurance stipend
• Paid Parental Leave
• Unlimited photos
• Join a collaborative team that values craftsmanship, innovation, and growth