Housekeeping Manager - Luxury Hotel

← All jobs

Housekeeping Manager - Luxury Hotel

Proper Hospitality Solutions LLC

• New York, NY
  
  

Posted compensation

$75k to $80k/yr

• Full-time
• On-site
• Posted today
• via ADP
• Company site ↗
  
  

Apply on ADP →

No middleman. Link goes straight to the employer.

About This Role

Housekeeping Manager - High End Luxury Hotel Experience Required

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences.

As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Job Description

• Interpret, administer, and promote all departmental policies, procedures, and established standards.
• Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily
• Communicates with different departments to ensure that Housekeeping services and activities are properly planned.
• Coordinates the services and operations of Housekeeping and Laundry with those of other departments.
• Focus on day-to-day direction of the department including implementing projects and improvements
• Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.
• Processes payables in a timely and efficient manner in accordance with policies and procedures.
• Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.
• All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Ensure daily work assignments, payroll, reporting is completed accurately and timely.
• Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Conduct pre-shift meetings
• Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
• Make recommendations and follow through on disciplinary action for assigned staff
• Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
• Provide exceptional guest service for all requests by responding in a timely manner
• Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
• Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
• Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
• Monitor out-of-order, out-of-service, discrepant, and showrooms daily
• Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
• Participate in department meetings and quality check inspections
• Be a mentor, guide, trainer and champion for all Housekeeping team members
  
  

Requirements

• High school diploma or equivalent
• Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions
• Local candidates only
• U.S. Citizenship/Work Authorization required
• Five (5) years of supervisory experience
• Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations
• Be able to lift 50 pounds without restrictions
• Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service
• Knowledge of operational controls, budgeting, forecasting, and scheduling
• Strong oral and written communication skills
• Ability to train and develop team members
• Excellent organizational skills.
• Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor
• Working knowledge of Time & Attendance software
• Spanish speaking preferred, other languages very helpful
  
  

Job Type: Full-time

Schedule:

• 10 hour shift
  
  

Work Location: In person

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Requirements

• Housekeeping management
• Luxury hotel operations
• Staff supervision
• Budgeting
• Financial forecasting
• Quality control
• Vendor management
• Inventory management
• Training and development
• PMS systems
• Opera
• Knowcross
• Alice
• InFor
• MS Office
• Communication
  
  

HousekeepingLuxury HotelManagementBudgetingForecastingSchedulingQuality ControlVendor ManagementInventory ControlPMSOperaKnowcrossAliceInForMS OfficeStaff TrainingCustomer ServiceOperations ManagementLaundry OperationsSafety ComplianceSDSLeadershipFull-service HotelTime and Attendance SoftwareHospitality

Ready to apply?

Direct link to Proper Hospitality Solutions LLC's application. We don't collect your data.

Apply on ADP →

Draft a cover letter for this job

Housekeeping Manager - Luxury Hotel

Proper Hospitality Solutions LLC

New York, NY

$75k to $80k/yr

Apply on ADP →

Direct link to the employer.

→ 3 more jobs at Proper Hospitality Solutions LLC → All hospitality jobs in New York

More open jobs.

• General Manager of Quick Service Restaurants
  
  

Eataly North America

• New York, NY
  
  

$105k to $110k/yr

Full-time

• General Manager of Quick Service Restaurants
  
  

Eataly North America

• New York, NY
  
  

$105k to $110k/yr

Full-time

• Shaver Hall Barista
  
  

Pick & Cheese

• New York, NY
  
  

$18 to $20/hr

Part-time

Browse by role.

Switch specialty without losing your spot.

• Bartender
  
  

51 jobs

BLS median $32K

• Server
  
  

99 jobs

BLS median $34K

• Line cook
  
  

179 jobs

BLS median $36K

• Host
  
  

63 jobs

BLS median $31K

• Chef
  
  

63 jobs

BLS median $59K

• Restaurant manager
  
  

113 jobs

BLS median $63K

• Barista
  
  

56 jobs

BLS median $30K

• Busser
  
  

30 jobs

BLS median $31K

• Dishwasher
  
  

47 jobs

BLS median $31K

• All jobs
  
  

2,456 open

Everything live

Find more hospitality jobs.

Explore jobs with help from MAJC Agent.

Get the app →